At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

　　As the Director, Talent Acquisition (Americas), you will report to the Senior Director, Talent Acquisition and partner closely with the Director, TA Operations and other cross-functional Klaviyo leaders to understand, anticipate and drive recruiting and talent related strategies within Sales, Customer Success, GTM Ops and G&A. You will be empowered to think creatively about how to recruit and pilot innovative processes designed to attract and close top talent while leading multiple teams of talented recruiters.

　　How you'll make a difference:

　　Lead and motivate a team of TA professionals by installing clear and meaningful productivity metrics, goals, and efficiencies that drive individual/team performance and overall professional excellence Leverage deep expertise in Sales, Customer Success, GTM Ops, and G&A to inform and enhance talent acquisition strategies, ensuring alignment with Klaviyo's specific business needs and goals in these areas Establish yourself as trusted partner with key stakeholders throughout the organization including senior executives to thoroughly understand talent needs, and successfully deliver against the organization's vision and long-term strategy Ensuring a top notch candidate and business partner experience, developing processes for streamlining interviewing, communication and feedback while maintaining high quality Design and implement progressive sourcing strategies for domestic, partner closely with the EMEA/APAC TA Director on a global approach to strategies for other markets Take a data-driven approach in all areas of our recruiting and EDI efforts Partner with internal teams to identify and address barriers to EDI in the recruitment process, and take a data-driven approach to report on the effectiveness of these initiatives Challenge the status quo by continually improving and optimizing our internal processes and best practices as it relates to recruiting Establish healthy 2-way feedback loops between the talent team, internal leadership, and Klaviyo candidates Create and implement training programs for recruiters on best practices, new technologies, and innovative recruiting techniques, while fostering a culture of continuous learning and improvement within the talent acquisition team Set the standard for providing a remarkable experience for all Klaviyo candidates Cultivate a culture of adaptability and innovation within the talent acquisition team Maximize all tools utilized by the talent team to improve effectiveness and overall experience

　　Who you are:

　　10+ years leading Talent Acquisition strategies and functions at various levels in a corporate environment 5+ years direct people management experience; preferably leading a dynamic Recruiting Team in a high-growth and agile organization Excellent communicator - strong written and verbal communication skills and the confidence to communicate effectively with key decision makers across the business, candidates across all levels Ability to see big picture and operate at scale Maniacally focused on operational excellence and continuous improvement Problem-solving and team-building skills are required Data driven approach to analyzing problems and designing solutions Intellectually curious with a customer first mindset Experience working with Greenhouse ATS is preferred but not required

　　The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

　　Pay Range For US Locations:

　　$184,000-$276,000 USD

　　Get to Know Klaviyo

　　We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

　　Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

　　IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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