GENERAL SUMMARY:

　　Effectively operates and manages all aspects of Lourdes Child Care Center programs. Directly accountable for operational aspects of the child care center, ensuring quality care and education for children; achievement of financial targets, applying proactive cost controls; incorporating continuous improvement in quality of operations; delivering exemplary customer service; developing strong client relationship; and ensuring legal compliance. Meets expectations for family recruitment and retention, quality program, financial management, operational compliance, and demonstrates expected behaviors.

　　PRINCIPAL DUTIES AND RESPONSIBILITIES:

　　Consistently execute plans that ensureLourdes' mission or serving families and children, in alignment with company values.

　　Activity lead teachingstaff to effectively accomplish center targets, objectives and goals.

　　Model and imbed Lourdesmission and values into all operations.

　　Ensure orientation and training is received by teachers and/or others and equips employees with job critical knowledge and education.

　　Conduct financial analysis of center results and then evaluates, assess and determine course of action with VP, Human Resources.

　　Develop and maintain good working relationships with state licensing authorities, community contacts and Lourdes staff.

　　Partner with VP, HumanResources to create and implement plans and strategies that result in increased enrollment, improved quality, and greater customer satisfaction.

　　Ensure compliance with all federal, state and local laws, as well as Lourdes and Department policies and procedures.

　　Manage staff performance in all areas.

　　Act as a liaison for staff members.

　　Solid communication skills-oral and written.

　　Strong customer orientation

　　Strong management skills.

　　Ability to multi-task

　　Computer skills- must be computer literatl;l at a generalbusiness level (word processing, Excel, Outlook e-mail)

　　Knowledge of NAEYC accreditation requirements

　　Train staff to implementcurriculum in a consistent manner

　　Model interactions with parents that reinforce curriculum highlights

　　Proactively recognize and respondto parent concerns

　　Escalate issues to VP, Human Resources as appropriate.

　　Insure physical conditions of facility meets Lourdes and state standards

　　Ensure staffing is in ratio

　　Work cooperatively with VP, Human Resources to aggressively improveareas of concern.

　　Responsible for staffhiring and staff levels.

　　Comply with all compensation guidelines.

　　Work with Financial Analyst and VP, Human Resources to identify areas of underperformance and act accordingly.

　　Create positive environment that demonstrates respect for all.

　　Create professional development opportunities for all.

　　Model continuous learningby staying abreastof industry best practices.

　　Implement disciplinary actionsand manages overall performance of team.

　　Provide leadership regarding issues and problems through teamwork andcollaborative efforts.

　　Address conflict in a fair, equitable and diplomatic manner

　　Share ideas and information

　　Emphasize the positive

　　Viewed as a team player

　　Develop management team and others

　　Insure customer satisfaction through responding to parent issues

　　Train staff how to respond appropriately to parent issues

　　Hold frequent conversations with parents regarding level of satisfaction

　　Proactively gauge level of satisfaction and address issues

　　Implement sales and service strategies to ensure enrollment growth and retention of existing families

　　Build strong relationship with client liaison

　　Respond in a timely manner to all requests by parent, client,and prospective families

　　Create strategies to address all customer concerns

　　Maintain effective relationships with licensing officials, Lourdes representatives and vendors.

　　Insure center provides a safe and healthy environment by complying with Lourdes health and safety policies as well as state, federal and local requirements.

　　Workwith VP, Human Resources to implement action plans when complaints or violations are noted.

　　Ensure that all paperwork and record keeping is completed on time andmaintained according to company standards.

　　Insure that physical building and vehicles are clean, safe and meet allLourdes and regulatory requirements

　　Conduct performance evaluations regularly of all staff

　　Report all appropriate incidents to the appropriate party

　　KNOWLEDGE, SKILLS AND ABILITIES:

　　3+ years of Early Childhood experience

　　1-3 years of experience overseeing a high quality child care center as an administrator.

　　Meets education/experience criteria required by the state.

　　Experience with NAEYC accreditation preferred

　　Demonstrated strong skills in sales and customer service

　　Budget and financial accountability and revenue-generation experience preferred

　　Strong leadership, interpersonal, and customer service skills are required.

　　Bachelor's Degree in Early Childhood Education or equivalent combination of education and experience is required.

　　Ability to plan and implement developmentally appropriate curriculum.

　　Pay for this position ranges from $34.21-$53.39 per hour.