Customer Service Representative

　　Reports To

　　Customer Service Supervisor

　　Location

　　Buckhead Vancouver

　　Type

　　Salaried, Full-time, Permanent

　　Closing Date

　　February 17, 2024

　　Salary Range

　　$34,798 to $64,503

　　Company Overview

　　Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

　　With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and United States that focus on meat and seafood production and distribution.

　　Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

　　Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

　　For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

　　For a full list of opportunities, visit www.sysco.ca/careers

　　Role:

　　As a front-line service provider to Sysco Specialty customers, you contribute to our success by providing high quality service by processing customer’s orders on a scheduled basis and troubleshooting customers’ concerns with regards to their orders and deliveries. You will provide information to our customers regarding Sysco products and services to ensure customer satisfaction.

　　Role Responsibilities:

　　Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them.

　　Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cut-off orders, etc.

　　Input orders accurately into the computer system.

　　Handle the submission of all orders with accuracy in a timely fashion, confirmation and releasing for picking.

　　Ensure copies of the sales order pick tickets and processing labels are provided to appropriate personnel (Production Manager & Selectors).

　　Monitor daily sales / margins to ensure our targets are met and all transactions are correct.

　　Co-ordinate all product return requests between customers and company

　　Ensure special order items are placed accurately with correct lead time.

　　Monitor order cut-off times/days based on specific customers / territories.

　　Review credit hold list. Work with credit manager to have orders released on time.

　　Creating POS materials internally for the sales team.

　　Assist outside sales staff requests for catalogs, information, POS, order guides and quotations.

　　Setup and maintain customer files.

　　Answer product inquiries as needed via email, text and telephone.

　　Manage all social media platforms.

　　Ensure all emails are addressed, maintained and organized before the end of the daily shift.

　　Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc.

　　Provide assistance to other members of the sales team

　　Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.

　　Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.

　　Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

　　Perform other duties as assigned.

　　Qualifications/Skills/Job Requirements (About you):

　　1-2 years’ work experience, preferably in a customer service, call center, or food service environment

　　Inventory & POS systems experience is strongly preferred

　　High school diploma required

　　Post-Secondary education is an asset

　　Intermediate PC skills (Microsoft Office suite, outlook, etc.).

　　Advanced keyboarding skills with the ability to talk and type simultaneously.

　　Telephony/Customer Service system knowledge or previous operating experience preferred

　　Superior communication skills, both oral and written.

　　Basic math and reading comprehensions

　　Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

　　External candidates submit cover letter & resume via www.sysco.ca/careers

　　Our Purpose:

　　Connecting the world to share food and care for one another

　　Our Mission:

　　Delivering success for our customers through industry-leading people, products and solutions

　　Our Identity:

　　Together we define our future of foodservice and supply chain

　　Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

　　Here’s a sample of the many benefits Sysco colleagues enjoy:

　　Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

　　(*benefits may vary based on location or bargaining unit)