Company Description

　　PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

　　While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

　　Job Description

　　You will be a dynamic operations lead within assigned client team. Partner with and engage account leadership to deliver outstanding client experiences that create customer loyalty and generate growth for our business. You will deliver high-quality work that powers internal and external satisfaction, meet business requirements and balance client and agency economics.

　　This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

　　Your Impact:

　　Project Management

　　Accountable for master project plan creation and management for all critical client projects

　　Work directly with client partners to interpret project goals into agency deliverable timelines

　　Develop and implement executional strategies for client projects

　　Lead internal communications and daily deliverable management

　　Collaborate with third-party agencies to develop streamlined ways of working to support client deliverables

　　Accountable for overall risk mitigation and exposure of client team based on client requirements

　　Understand agency procedures and establish client specific processes to ensure efficiencies and highest quality of deliverables

　　Ensure system governance best practices are followed, conducting regular audits

　　Scope Management

　　Develop Scopes of Work based on client and internal team inputs

　　Monitor all projects, how they compare against the agreed upon scope of work while tracking incremental scope opportunities

　　Identify and remove barriers to project success

　　Develop relationships with partners across the agency to more easily facilitate cross-capability projects and develop solutions

　　Identify opportunities to improve client and team dynamics, interactions and overall collaborative spirit

　　Hire and retain experienced team members while fostering diversity and career management

　　Uphold standards of Client Operations practice and ensure all direct reports are trained to deliver expectations

　　Other responsibilities as assigned

　　Qualifications

　　Bachelor's Degree (BS/BA DEGREE in Marketing or related field)

　　8 or more years of experience in project management in an agency setting (preferably media-related environment)

　　Proficiency in Microsoft Office Suite, and tools like SmartSheet and MS Teams

　　Understanding of media execution processes and interconnectivity of PHM capabilities

　　Solid track record for developing projects from start to completion, on time and budget

　　Lead efficient discussions, ensuring agenda stays on track

　　Demonstrate professional presentation, training and client-facing skills

　　Encourage and reward examples of teamwork and collaborative work efforts

　　Define and implement professional standards for team participation, conflict resolution, and communication (internal and external)

　　Be a positive influence to across peer groups

　　Demonstrate and articulate professional standards of behavior for junior staff

　　Able to guide improvement in team

　　Deliver constructive negative feedback and get positive results, including mentoring and facilitating development plans

　　Key leader for large-scale projects including point of escalation

　　Advanced experience with process improvement

　　#LI-Hybrid

　　Additional Information

　　Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

　　Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

　　If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

　　All your information will be kept confidential according to EEO guidelines.