Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer results. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

　　What you get to do in this role:

　　The role of the Customer Success Advocate is to act as an advocate for our customers.Through prescriptive guidance, you will lead the team responsible for a portfolio of customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased. You will oversee your team's engagement with customers in their portfolio. Work with leadership to establish goals Identify new projects to undertake to guide goals Coach your team members to help them grow their careers Lead your team to improve technical health, deployment and adoption activities for their portfolio Ensure customer needs are met by confirming alerts are addressed and roadblocks are removed Manage the portfolio of accounts, hitting your goals and driving overall customer success Assign out activities to other team members to achieve outcomes and address customer needs Improve development of new Success Plays Work with customers to create new use case/success stories Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses Reduce number of escalated customers Improve best practice development and guide junior team members Qualifications Must be already authorized to work in Japan Must be fluent in both Japanese and English Minimum 10 years in management consulting leadership role at a high performing consulting company or equivalent, focused on technology enabled transformations across Enterprise/Large Enterprise companies (Digital/SaaS/Enterprise Software) Demonstrated success leading and growing a team of individual contributors Familiar with multiple ServiceNow product suites Proven track record of success at large companies and government departments Understanding of issues and imperatives driving digital transformation Depth in digital transformation design, implementation, and management IT, HR, and GBS Transformation experience Strong executive relationships with department and agency executive leaders Experience identifying mission objectives and solving challenges, serving as part of a key client account leadership team Demonstrated success integrating with other internal account functions and external partners (consultancies, technology implementation firms, Big 4, GSIs) 5+ years large program experience (multi-tracked, OCM) Successful track record of managing high performing teams, meeting or exceeding customer KPIs and expanding offerings with clients Fanatical about customer success and tenacious at driving long-term customer value Highly data-driven with commitment to drive business outcome and value realization across the portfolio Track record of expanding offerings with clients Excellent verbal and written communication skills, including the ability to chair sessions and host webinars Must be able to travel up to 50% annually Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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