We are looking for a Digital Transformation & Robotics Manager to join our team in Dubai, United Arab Emirates.

　　Candidate must be an innovator and dream-maker that will help shape the future of healthcare and the pharmaceutical industry. The core job responsibilities fall under 3 key pillars:

　　Driving our Digital Transformation and Omni-Channel Customer Engagement capabilities

　　Managing AbbVie’s Robotics Lab

　　Leading Artificial Intelligence (AI) and Digital Health projects

　　The role is based in the UAE and has a regional scope across the Gulf-Levant countries (UAE, Qatar, Oman, Bahrain, Kuwait, Lebanon, Jordan, Iraq).

　　The role reports to the Customer Excellence Director and will work closely with the Business Technology Solutions (BTS) Team, Brand Teams, Culture Team and Affiliate Leadership Team.

　　Externally, the role will partner with both Private and Government sector entities focused on Digital solutions, AI and Robotics application in healthcare.

　　Major Responsibilities:

　　Drive Brands’ digitalization projects and capabilities in collaboration with the Business Technology Solutions (BTS) Manager

　　Work closely with BTS and Brand Teams on Global/Regional Advanced Customer Engagement (ACE) projects

　　Explore and activate new digital channels that can enhance the impact of our customer engagement

　　Raise Affiliate’s overall Digital Maturity Score through regularly monitoring digital projects’ execution and KPIs

　　Coordinate with vendors on digital material content production

　　Assist Brand Teams in content production for CLMs, Approved Emails, and Websites (AbbVie Pro)

　　Fully manage the newly established Gulf-Levant Robotics Lab

　　Create and execute use-cases for in-office and at-event use of Robots, in alignment with Brand Teams, Culture Team, and Affiliate Leadership Team

　　Act as the main point of contact for Robotics use-cases assessment and projects execution internally and externally

　　Work with the Communications team on an on-going Robotics Lab communication plan

　　Conduct research to identify new AI technologies and tools that can be leveraged to improve our processes and enhance our customer engagement

　　Remain updated on the latest advancements in the area of Robotics and AI and their application in the Pharmaceutical/Healthcare field

　　Partner with Government and Private sector entities on Digital Health, AI and Robotics projects

　　Enhance Brand Teams’ competency and knowledge level related to Digital Transformation, Robotics and AI

　　Job Requirements:

　　Knowledge & Skills

　　· Using different digital channels to engage with customers and creating digital content

　　· Artificial Intelligence (AI) software or solutions knowledge, ex: ChatGPT, Machine Learning, etc.

　　· Robotics or the application of Robotics in real use-cases

　　· Strong knowledge of Microsoft PowerPoint, Excel, Power BI, etc.

　　· Project management

　　· Innovative and passionate about creating change

　　· Creativity and problem-solving

　　· Effective communication and ability to work with others as part of a team

　　· Speaks English fluently, Arabic is a plus

　　· Educated to Bachelor’s degree level or equivalent experience

　　· Must be based in the UAE

　　Experience

　　· Experience with different digital channels such as CLM, Approved Email, Websites, etc. is a must

　　· Experience in Artificial Intelligence (AI) applications or software and/or Robotics is a plus

　　· Healthcare or Pharmaceutical industry experience is a plus

　　AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.