Description

　　This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

　　Data Center Engineering Specialist will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

　　The position is full time and operating on an on call rotation 24x7. The ideal candidate is someone with hands-on hardware experience.

　　Key job responsibilities

　　Work and meet SLA’s against assigned trouble tickets via a directed workflow

　　First line touch point for hardware troubleshooting and technical issues

　　Perform regular server hardware repairs (drives, motherboards etc)

　　Carry out routine network, server hardware and OS related repairs

　　Work with cross-functional teams on a regular basis to complete routine work

　　Engage with Smart Hands in EU Regional POPs

　　Adhere to security and safety best practices in the data center

　　Participate in Data Center power & cooling events

　　Participate in team meetings for metric analysis and daily/weekly goals achievement

　　Identify and help create documentation for use globally

　　Identify and help create process improvements relevant to the data center environment

　　Perform server upgrades, rebuilds, scheduled works as required

　　Interact with third party vendors & contractors

　　Contribute to the development of other team members

　　We are open to hiring candidates to work out of one of the following locations:

　　Tel Aviv, ISR

　　Basic Qualifications

　　2+ years of computer hardware troubleshooting and repair experience

　　1+ years of computer networking experience

　　High school or equivalent diploma

　　Do you have availability to be on call covering a whole week including weekends?

　　Preferred Qualifications

　　Experience dealing effectively with customers during problem resolution and operating efficiently under pressure