Description

　　This role is open to candidates based out of Nashville or Phoenix.

　　Rural Super Rural (RSR) is an emerging organization that executes delivery of small parcel and heavy/bulky packages in rural communities across North America. We merge multiple service types to enhance the customer experience in communities which we don't currently service including scheduled delivery of bulky freight and customer facing services to accept customer returns.

　　This position will work across multiple business and technical teams across the company. You will work with a team of program and field leadership to support Last Mile Delivery for Delivery Stations, Super Rural sites, and Hub Partners. You will lead projects and initiatives to improve Last Mile experience and operations for DSP and Flex partners.

　　As the Program Manager (PM), you'll work with various stakeholders to drive results for multiple projects and planning goals. The PM will drive Last Mile goals, working with stakeholder teams to improve driver experience and execution within the network. The PM is the driving force to the success of the program and connect the dots between multiple organizations and teams to ensure a cohesive strategy to drive RSR to stability. You will create content and speak to leadership on weekly, monthly, and yearly level business reviews in regards to Last Mile goals. The overall success of the program relies on you and your results are translated directly and tangibly back to our customers!

　　Key job responsibilities

　　Influence design and development of strategic processes for Last Mile.

　　Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.

　　Develop, implement, and govern key performance indicators (KPI) reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects

　　Establish and continually improve the consistency, predictability, and efficiency of the organization’s delivery capability and capacities

　　Work cross-functionally across teams to effect network-level performance improvement with our internal and external partners by designing and implementing systems, metrics and programs that maximize compliance and performance.

　　Engage other Amazon business units globally to share best practices and improve Last Mile parity

　　Travel domestically up to 25%.

　　We are open to hiring candidates to work out of one of the following locations:

　　Nashville, TN, USA | Phoenix, AZ, USA

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Experience using data and metrics to determine and drive improvements

　　Experience working cross functionally with tech and non-tech teams

　　Preferred Qualifications

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　3+ years of driving process improvements experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Experience building processes, project management, and schedules

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.