We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Customs Entry Writer . Is that you? You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency.

　　Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self-guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on-going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career.

　　If this all sounds good, let’s talk more about what you’ll be working on:

　　Responsibilities:

　　Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.

　　Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.

　　Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.

　　Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.

　　Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).

　　Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

　　Required Qualifications:

　　High school degree or GED equivalent

　　Minimum of 1 year of customs entry writing experience

　　Preferred Qualifications:

　　Values a diverse and inclusive work environment

　　Proficient in Microsoft Office Suite of programs

　　Excellent communication, prioritization, and multi-tasking skills

　　Proven track record of strong customer service skills, interacting with customers and being client focused

　　Excellent follow up with customers and the network

　　Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

　　High level of attention to detail

　　Ability to work in a fast-paced and deadline-driven office environment

　　Bachelor’s degree

　　If this sounds like the job for you, let’s talk! We can’t wait to hear from you.

　　It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

　　Compensation Range

　　$19.47 - $40.43

　　The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

　　Affirmative Action Employer/EOE/M/F/Disabled/Veteran

　　Benefits

　　Your Health, Wealth and Self

　　Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

　　Two medical plans (including a High Deductible Health Plan)

　　Prescription drug coverage

　　Enhanced Fertility benefits

　　Flexible Spending Accounts

　　Health Savings Account (including employer contribution)

　　Dental and Vision

　　Basic and Supplemental Life Insurance

　　Short-Term and Long-Term Disability

　　Paid and floating holidays

　　Paid time off (PTO)

　　Paid parental leave

　　Paid time off to volunteer in your community

　　Charitable Giving Match Program

　　401(k) with 6% company matching

　　Employee Stock Purchase Plan

　　Plus a broad range of career development, networking, and team-building opportunities

　　Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.