Who We Are

　　At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal opportunity employer.

　　We're a fast-growing scale-up. Our SaaS platform helps customers develop successful change across their organizations while making informed, data-driven decisions.

　　Ardoqians come from over 30 countries, sharing English as our working language. We work from offices in Copenhagen, London, New York, our Oslo headquarters, and home offices worldwide. Are we a good fit for your next career step? Apply today, get to know us, and find ou

　　Customer Success Manager

　　Reports to: Global Director of Customer Success

　　We are investing in our future and building an international team. Today we're looking for a Customer Success Manager to join us in our London office. #LI-onsite

　　You will play a core role in developing and maintaining relationships with main customer stakeholders. You will also drive the usage and adoption of our SaaS product while ensuring our customers achieve a high Return On Investment through value realization.

　　On a typical day, you will:

　　Manage expectations of Enterprise (F1000) customers and hold team members accountable for delivering on commitments made to customersBuild and nurture relationships with primary key stakeholders and escalate issues when neededLiaise between the customer and internal Ardoq stakeholders across departments to help deliver risk-mitigating measuresDiscover customer's goals and agree on a success planMeasure and validate customer value realization and conduct customer business reviewsInform and educate the customer about new functionalities and product enhancementsMonitor and document riskInitiate and implement tactical plans to improve customer healthProvide a rolling 12-month renewal and churn forecastReport a customer need or interest in paid add-on features or professional servicesKeep the CSM tool updated following internal guidelines

　　We imagine you will bring:

　　Experience in leading strategic dialogues with customers and creating success plans within a SaaS companyExperience working with complex organizations and multi-threadingExperience in saving a customer at risk through coordinated tactical projects, grounded in a strategic dialogue with the customerExperience from working with customer risk/health modelsExperience in recognizing contexts when new functionality could be used to increase the customer's value realizationKnowledge about sales processes and using cloud-based applications for managing customer accountsExperience using data from a CSM-/CRM-tool to plan and prioritise customer activitiesStrong listening skills, ability to articulate ideas clearly and adapt communication style to different audiencesStrong collaboration skillsKnowledge of Enterprise Architecture is a plus

　　The benefits you'll love:

　　Work for a fast-growing series D scale up, that raised $125 M in early 2022Grow your career with multiple development and leadership opportunitiesEnjoy a lively London coworking space as part of a tech and scale-up community Inhouse Peloton studio and subsidized gym membershipBroad health insurance coverage, including dental, optical, mental health care, and travel insuranceCycle-to-work schemeRetirement benefitsAn environment where everything you do has a measurable and instant effect on our organization

　　At Ardoq, you will work with bold, caring, and driven people, bridging business and IT. So come build the future with us.