The Content Customer Success Team is responsible for supporting customers in successfully deploying and driving adoption with their Cornerstone Content Subscriptions. These activities underpin the usage of Content Subscriptions ultimately driving upsell, cross sell, and renewal of Content Subscriptions.

　　The Content Customer Success Manager is an expert in what it takes to support customers in leveraging Cornerstone Content subscriptions & partner offerings in their organization. As a Content Success Manager, you are responsible for providing guidance on implementing, launching, and maintaining employee development programs, ensuring your customers' e-learning Content is deployed effectively to learners. Leveraging the resources provided by Cornerstone's Content Studio's team and Content Partners, you'll help build this entirely new service for Cornerstone customers from the ground up. The ideal candidate for a Content Customer Success Manager at Cornerstone is a solutions-minded person with a bias towards action, experience with change management, and exceptional communication and organization skills.

　　The objective of this role is to drive adoption of Cornerstone's e-learning Content Subscriptions across your customer base by ensuring that our content becomes an irreplaceable part of your customer's Learning and Development initiatives. Content Success Manager's performance is based on specific metrics associated with activities supporting adoption and engagement of an assigned book of business.

　　In this role you will...

　　Execute activities associated with content implementations, ongoing user adoption, and analysis of content customer engagementManage cross-functional relationships externally on the customer side and internally at CSODServe as an advocate for your customers by analyzing and surfacing customer health and content registration data to identify trends and opportunities to improve adoptionDesign processes and resources to support customers at scaleDevelop a credible voice for online learning best practices in your region/territoryCollect feedback and clearly demonstrate product recommendations for CSOD product development that are data driven and will drive registrations and retentionParticipate in key meetings with Customer Success Managers and Account Managers throughout the customer lifecycleWork closely with Content Division leaders to help identify gaps and opportunities increase overall team efficienciesMaintain a deep understanding for the evolving use case of content at Cornerstone... and being the strong performer that you are, you will be willing to take on additional responsibilities as needed

　　You've got what it takes if you...

　　Have a B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development, Business, or FinanceWith 5-7 years' experience in customer facing roles such as Customer Success, Product Support, or Account ManagementFluency in English. Additional languages will be appreciated (German and/or French preferred)Are experienced using Cornerstone OnDemand application or comparable product; high level of skill with the applicationAre proficient with Excel, Salesforce, PowerPoint, and other office toolsHave a bias towards action and can manage your time and prioritiesHave outstanding written and verbal communication skills with excellent follow-up to ensure customer expectations and deadlines are metAre organized, detail-oriented, and able to manage multiple projects simultaneouslyDemonstrated commitment to valuing diversity and contributing to an inclusive working and learning environmentConsideration for privacy and security obligations