Exhibitor Support – acts as the point of contact for all after-sales support

　　Increases loyalty of the exhibitors to be rebookers / repeat exhibitors

　　Drives engagement by following the 4-touchpoint flow and attending event kickoff

　　Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner

　　Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas

　　Salesforce- utilizes SalesForce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints

　　Exhibitor Manual - walks exhibitor though on the navigation of the manual to get needed information

　　Exhibitor Badge Registration - admin access to address registration concerns

　　Digital Product Awareness - identifies opportunities to offer value-added services and digital products

　　Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal

　　Core Competencies

　　Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing

　　Data and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry-specific trends and demographics

　　Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flows

　　Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills

　　Campaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platforms

　　Web Development and Optimization: Ability to manage, implement, execute optimized content and web framework and analyze digital performance

　　Creative Design: Ability to conceptualize, create, design, execute, evaluate and communicate effective visual communication plan and visual collaterals to address and satisfy business and organizational needs through marketing efforts

　　Hard/Technical, Soft Skills and Complimentary Skills

　　Basic skills in using and navigating Salesforce

　　Basic skills in using and navigating through the Exhibitor Dashboard

　　Basic skills in using and navigating through different show websites

　　Basic skills in using and navigating through different Exhibitor Badge Registration systems

　　Basic skills in using Microsoft Office applications

　　Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)

　　Exhibits core competencies based on CS function

　　Skilled in written and spoken communication

　　Account Management

　　Stakeholder Management

　　Other Qualifications/Requirements:

　　Bachelor's degree holder

　　At least 1 year of relevant experience

　　Experience dealing with various stakeholders in a global perspective

　　Experience in voice (outbound) / non-voice set-up

　　Customer Onboarding/Education

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

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　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.