Description

　　Kforce has a client in Whitehouse Stattion, NJ that is seeking a Customer Service Representative to interact with internal departments & producers/brokers to provide application support. A typical Customer Service Representative is responsible for determining the issue, offer possible solutions or providing follow-up as needed. Customer service calls may be inbound, outbound or a combination of both. This role provides basic technical support. The helpdesk is open 7:00am-7:00pm EST. Candidates mjust be flexible to these hours, Monday-Friday. The first two weeks are in office - 40 hours for training. Once the applicant is fully trained and the manager gives approval, this role is hybrid 3/2. While this role is CSR based, the candidate needs to have strong soft skills as listed below and the ability to learn new concepts.Responsibilities:

　　Resolve issues that come from the EXP application users. (Proprietary and contractor will be fully trained) Document & respond to inquiries via phone & email Refer unresolved issues to designated departments for further investigation Keep records of interactions, recording details of inquiries, problems, and comments, as well as actions taken Effectively gather problem information Evaluate and diagnose problems; Properly escalate issues to management Support technical errors whether navigational or system related to keep the end user from being unproductive (employees at all levels) Major part of the support will take place via the shared mailbox to correct the error that is being presented

　　Requirements

　　Shared mailbox experience in coordination with other support personnel Previous experience with insurance products is preferred Experience with attending conference calls and participating Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills - will interact with all levels of management Ability to work independently Ability to accurately document and record customer/client information

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.