Position: Customer Service Representative

　　Location: Livonia, MI

　　Job Id: 3752

　　of Openings: 1 

　　Position: Customer Service Representative 

　　Location: Livonia, MI

　　Brand: AirTech 

　　Segment: Air Supply Group 

　　Air Technologies is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that matter most to our customers and our talented associates who serve them.

　　Nearly 60 years ago, we set out on our mission: To have our customers' choices enable us to become the dominant compressed air systems and services supplier in every market in which we choose to do business. We do this by helping each customer achieve their mission through our committed, focused and capable associates, working with like-minded suppliers and guiding our decision by shared core values.

　　Summary: The Customer Service Representative will be responsible for reviewing daily work orders and invoicing customer's accordingly to service provided. He/ she promotes organic growth of the product segment through fast and accurate responses, interchanging OTC products where possible and applying pricing directives. 

　　Key Responsibilities:

　　Timely review and invoice of all completed work orders

　　Manage and track outgoing purchase orders to vendors 

　　Resolve billing disputes as necessary

　　Ensure inventory accuracy 

　　Act as subject matter expert for all key products within the segment: research and answer technical product or system queries to internal staff, coach and internal sales resources as necessary, etc.

　　Service Support - Central Dispatch, Customer Follow up, Lead Generation, Warranty Administration

　　Qualifications:

　　Demonstrated technical expertise in specified product segment

　　Computer software skills (e.g. Microsoft Excel and PowerPoint, Adobe PDF and Infor SXE)

　　Ability to work in a highly matrixed, cross-functional environment

　　Highly organized, with strong attention to detail

　　Sense of urgency; responds to requests in a timely manner.

　　Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).

　　At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

　　For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

　　Position Statement:

　　Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

　　Perks of Working with OTC Industrial Technologies:

　　As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Emp