Duration: 3+ MonthsJob Description:Knowledge of Principles and practices of mathematics. Principles of business letter writing and report preparation.Problem-solving techniques Methods needed to gather relevant information from callers by asking appropriate questions.City of Cincinnati services and functions to refer complaints to the appropriate department or agency. Functions of non-city agencies in order to refer complaints, problems, and emergencies to other agencies and companies.Federal bankruptcy laws and related collection activities. Software applications used for customer service and billing functions and related Knowledge Database. Training techniques. Safety policies and procedures, e.g., Employee Safety Instruction Manual and applicable agency requirements.Required Skills:Operate a computer utilizing the appropriate software related to assigned area of responsibility.Operate a two-way radio. Input appropriate data into computer system utilized.Applicants may substitute 15 quarter credit hours from an accredited college or university in at least three of the following course areas: English composition, business law, economics, finance, business administration, public administration, communications, information processing, accounting or a related field for one year of the experience requirement.About our Company: -22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated."22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply."All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.