About this role:

　　Wells Fargo is seeking a Customer Resolution Manager...

　　In this role, you will:Manage and develop a team to handle complex customer service tasks and create initiatives and programs to support Customer Resolution business goals and objectivesEngage internal partners associated with the Customer Resolution functional areaIdentify and recommend opportunities for process improvement, service standards, and goals within the Customer Resolution functional areaMake decisions and resolve issues regarding internal and external client complaintsInterpret and develop Customer Resolution policies and procedures to ensure quality and that service standards meet business objectivesCollaborate with Customer Service team and first-line supervisorsInteract directly with internal and external customers to resolve their inquiries and complaintsManage allocation of people and financial resources for aligned functional area or business groupMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications, US:

　　4+ years of Customer or Investor-facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of leadership experienceRequired Qualifications, International:Experience in Customer or Investor-facing, Disputes, Claims, or Fraud Resolution in the Financial Services or Credit Card industry, or equivalent through one or a combination of the following: work experience, training, military experience, educationLeadership experienceDesired Qualifications:In depth financial experienceJob Expectations:Amenability to work in McKinley Hill, Taguig and work on an evening shiftWwllingnes to support frontline team membersPosting End Date:

　　13 Jan 2024

　　*Job posting may come down early due to volume of applicants.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Applicants with Disabilities

　　To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.