Description

　　Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon and the leader in providing secure, reliable, scalable, and innovative cloud services that help over a million businesses, governments, education, and not for profits across the globe scale and grow! AWS provides a wide set of scalable cloud services to meet customer needs. The AWS Private Pricing Program is seeking a talented, experienced, CX Strategist to drive innovation, awareness, and grow the Private Pricing product worldwide.

　　The CX Strategist, 3PX will partner with UX researchers, product management, and partners across the Private Pricing organization. As a driver of a cross-functional and highly visible initiative, the ideal candidate will have experience in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities, then work collaboratively to ideate and deliver solutions. You will be responsible for designing features and accountable for driving key initiatives and projects in areas such as Private Pricing tooling, the customer experience, process improvement, and launching new innovative offerings. By understanding and improving the customer experience, you will unlock efficiencies in the Private Pricing deals process, improve existing features, and implement new features to be used by the sales team that drive value for the Private Pricing team and, in turn, end customers.

　　Inclusive Culture. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Harmony. Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

　　Mentorship and Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　Key job responsibilities

　　• Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing. Operationalize data (i.e. user feedback, technical constraints, business analytics, and usability findings) to translate business goals and recommend new approaches, policies, and procedures for continuous improvement.

　　• Own the Customer Experience (CX) Intake Mechanism to help GDSP builders have successful launches and adoption of their idea by considering the implications their ideas have on the Private Pricing Experience and providing recommendations, with input from other 3PX leads.

　　• Manage multiple projects simultaneously. For select launches, coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.

　　• Use expertise and judgment to work across teams for complex initiatives; work backwards from the customer through discovery, design, and execution.

　　• Develop and drive adoption of current and future Private Pricing personas, customer journey maps, storyboards, service blueprints, and action plans through data and insights

　　• Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.

　　• Define, measure, and analyze post-launch metrics to continuously optimize design and end-to-end experience.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, VA, USA | Austin, TX, USA | Chantilly, VA, USA | Herndon, VA, USA | Seattle, WA, USA

　　Basic Qualifications

　　-Bachelor’s degree or equivalent post-secondary degree in business or related field

　　-3+ years of experience delivering end-to-end design solutions in B2B and B2C settings

　　Preferred Qualifications

　　-Portfolio demonstrating breadth and depth of customer-centric CX work including user experience principles, techniques, and tools like personas, customer journey maps, storyboards, and service blueprints

　　-Demonstrated experience defining program requirements, managing resources, identifying and mitigating risks, and using data and metrics to determine improvements

　　-Facilitation skills and experience leading diverse teams through iterative, human-centric sprints and workshops

　　-Experience using best practices for user-centered design process (i.e. Design Thinking) and prototyping tools such as Figma, Photoshop, Illustrator, Whiteboarding tools (i.e. Mural, Miro)

　　-End-to-end experience driving a large cross-functional workstream with a variety of stakeholders

　　-PMP, Agile, or Lean Project Management certification

　　-Impeccable communication (verbal and written) and interpersonal skills

　　-Strong track record of iterative design and delivery, working closely with customers and peers and developers from inception through implementation and continuous improvement

　　-Familiarity with cloud computing concepts

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.