Description

　　Are you a Content Developer or Technical Writer with a passion for customers? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued?

　　Amazon revolutionized customer service, now we are changing what customers expect from technical support. We're responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from Kindle, Fire TV and Echo, to Prime Video and Amazon Music. In this role you will scope, structure and develop internal and public-facing content describing key features and functionality of multiple Amazon service offerings. Your content will viewed and referenced by millions of customers, accessible across a variety of platforms, and localized into multiple languages.

　　To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. And, most importantly, you have deep expertise in help content, including writing, production, and strategy, with an affinity for gaining exposure to new technologies and revolutionary consumer electronic devices.

　　Key job responsibilities

　　Create concise and direct instructions for customers and customer support associates to solve problems

　　Build and leverage strong relationships with multiple stakeholders to deliver complex, global projects

　　Drive content projects for their entire lifecycle from planning through post-launch measurement

　　Execute strategies to improve content quality, maintainability, and usability

　　Identify, promote, and implement strategies to improve content development workflow and team efficiency

　　Continuously interpret metrics to assess content and improve our customer experience

　　We are open to hiring candidates to work out of one of the following locations:

　　Austin, TX, USA | Nashville, TN, USA | Seattle, WA, USA

　　Basic Qualifications

　　2+ years of program or project management experiencePreferred Qualifications

　　Experience in requirement gathering and ability to write clear and detailed requirement document

　　Experience in data mining

　　JavaScript and CSS

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.