Job Title: Collections OfficerCompany: BMI Federal Credit UnionLocation: Dublin, OHPay: $20.50-$25.50Schedule: Monday-Friday, 8:00 a.m.- 5:00 p.m. or 9:00 a.m. - 6:00 p.m. if needed. Flexibility to work occasional Saturdays 9:00 a.m.- 1:00 p.m. (time off provided during the week when working on Saturday)ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community.For 14 consecutive years (2010-2023), BMI FCU has been named a "Best Employer in Ohio" by the Best Companies Group.We offer competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, professional development, opportunities to help our community, health insurance, a wellness program, and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!POSITION SUMMARY: Responsible for the control of late and/or delinquent loan accounts by establishing and maintaining communication with members in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts. The position is also in charge of protecting the assets of the credit union and minimizing losses on behalf of its members while in compliance of all state and federal regulations and laws, and compliance with all governing regulations. This position is a back-up to other Collections Officer positions, in the lending department.ESSENTIAL JOB FUNCTIONS:Establish contact via phone, letter, or visits with members who are delinquent on their payments to ascertain member status and reason for delinquencyProfessionally and respectfully encourage members to pay in an effort to bring and keep their account currentAnalyze, evaluate and assist members with credit problems; recommend and establish alternative payment optionsMake recommendations to members regarding repossessions, refinances, modifications and charge-offsConsult with management and recommend solutions on more problematic accounts to limit loan lossesNotify co-signers regarding status of delinquent accountsUpdate files and system accounts using the credit union's collection systemLocate missing members by contacting the following including but limited to: relatives, neighbors, and employer(s); request information from outside sources relating to verification of credit informationTrack, record, and monitor, and notify repossessionsServe as a liaison with legal counsel regarding all real estate and non-real estate transactionsAssist with the collection of Negative Share (NS) accountsReview charge off accounts for recovery options and ensure payments and arrangements are still being metResearch payroll deductions, stops, starts, and changes as they may affect the status of loan repaymentProcess and assist with paymentPrepare and track all modifications/extension requestsAssist members in filing credit life and/or credit disability insurance claimsIn some cases: file claims, attend hearings, and coordinate with trustees for all bankruptcy filingsAssign and identify accounts for legal actionFile reports with appropriate law enforcement agencies on fraud and forgery items; file bond claims with insurance companyQUALIFICATIONS AND SKILLS REQUIREMENTS:High School Diploma or equivalent requiredCollections, consumer finance, and/or lending background requiredSome college education preferredA minimum of 3-5 years of related experience; a viable combination of experience and education will be consideredPrevious customer service and/or banking experienceKnowled