Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

　　Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

　　What you will be doing

　　Under supervision of the Customer Service Control Center Supervisor, the Client Support & Analytical Service representative is going to be providing cold chain management support to customer service, operations and sales.

　　Responsible for analyzing and emailing temperature data to clients; investigating temperature excursions, and creating reference material to promote cold chain management best practices and mitigate cold chain risk.

　　Complies with all appropriate policies, procedures, safety rules and regulations.Responsible for downloading and saving temperature logger readings to their respective

　　jobs in applicable systems.Analyzing and emailing temperature data to clients.Investigating temperature excursions.Handling activities in internal systems related to cold chain management.Makes suggestions and recommendations to Supervisor/Manager in an effort to

　　continuously improve customer service and operations abilities to manage cold chain.Respond to emails from clients and agents related to cold chain management.

　　We offer:

　　Working hours:

　　Monday to Friday 09:00 - 18:00 (1 hour of lunch included)

　　On-the-job training which allows you the opportunity to learn and begin performing your job duties and hands-on training working with your supervisor and local offices in North America.

　　What your background should look like

　　Bachelor's degree or equivalent work experiencePrevious experience in a Customer Service/Technical Support settingKnowledge in Logistics would be an advantageFluent in EnglishEffective oral and written communicationProactive customer focusAbility to represent a positive and professional imageGood organisational skills and pay attention to detailStrong problem solving, analytical and investigative skills to bring issues to resolution

　　What Cencora offers

　　We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

　　Schedule

　　Full time

　　Gross Salary Range (Monthly)

　　€1 622,53 - €2 317,90

　　Affiliated Companies:

　　Affiliated Companies: World Courier (Lithuania) UAB