Build the future of data. Join the Snowflake team.We are looking for an elite Certification Exam Development Coordinator to join Snowflake's Certification team. This role will manage and support operational processes for Snowflake's industry professional certifications, the SnowPro Certification program. This person must have attention to detail, organizational skills, be a self-starter and thrive in a fast-paced, fun, ambitious environment.This position will work closely with other Education team members and external vendors to manage the day-to-day certification operational processes and ensure the program is meeting industry standards and Snowflake's customer experience expectations.The person we're looking for shares our passion about reinventing the data platform and thrives in a dynamic environment. This role will require solid experience with certification and/or Education systems, customer support, analytical reporting, and Salesforce.AS A CERTIFICATION EXAM DEVELOPMENT COORDINATOR AT SNOWFLAKE, PRIMARY RESPONSIBILITIES INCLUDE :Manage Certification customer support cases through Salesforce and act as the Certification point of contact for all case escalations.Manage Snowflake's certification voucher process, including voucher delivery processes and reporting.Drive enhancements and operationalization of certification processes, including voucher workflows, exam security, and customer service.Act as the Certification Management System administrator to support candidate management, recertification rules, and program guidelines.Provide Salesforce reports and insight into opportunities, quotes, accounts, cases, and contacts.Support Certification's Subject Matter Expert processes including SME benefits, recruitment, agreements, and documentation.Create and maintain Certification documentation/resources including processes and enablement assets.KEY FOCUS AREAS :Customer Support: Provide exceptional support to our current and potential customers and partners through cases, email, chat, documentation, and FAQs.Educational Services Knowledge: Keen understanding of the business and the service offerings (Education and certification). Familiarity with Certification industry standards and ability to speak to certification values in the industry.Provide internal support: Provide exception support to internal teams including Education, Sales, and Partner OperationsCertification Operations: Support and manage daily Certification tasksOUR IDEAL CERTIFICATION EXAM DEVELOPMENT COORDINATOR WILL HAVE A :Minimum 2-3 years of experience working in an Education, Certification, or Technical Support roleBA/BS degree in education, computer science, statistics or related fields, or equivalent experienceExceptional communication skills while multitasking in a fast-paced environmentSelf-starter who can prioritize and complete work on concurrent projects with minimal supervisionAcute attention to detailLearns quickly, takes initiative and responsibility for their workBONUS POINTS :Familiar with SQL, databases, data warehouses, and data processingExperience creating customer-facing materials or programsKnowledge of LMS, Certification Management Systems, Voucher Management Systems, Salesforce Cases, Google Suite, and TableauWHY JOIN OUR CERTIFICATION TEAM AT SNOWFLAKE :Unique opportunity to work on a truly disruptive software productGet unique, hands-on experience with leading edge data warehouse technologyDevelop, lead, and execute an industry-changing initiativeLearn from the best! Join a dedicated, experienced team of expertsThe following represents the expected range of compensation for this role:The estimated base salary range for this role is $82,000 - $109,200.Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.