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　　Working Arrangement

　　Hybrid

　　Job Description

　　General Description

　　Treasury Operations is the center of excellence, with in-depth knowledge of banking payment and collection infrastructure and processes. Treasury Operations is responsible for providing support and subject matter expertise to all North American business units and Group functions including Reinsurance, US, Canadian and Wealth & Asset management, to support the full array of operational activities including cheque deposit and payment, incoming and outgoing wire transfers and ACH, payment exception handling and cash forecasting & positioning.

　　This position sits within the Cash Management Operations (CMO) function of Treasury Operations. As a CMO subject matter expert, the incumbent will support Manulife’s Treasury Operations Application Modernization initiative by providing leadership and support to users adapting to new processes. The incumbent will also support the ongoing evolution of Treasury processes to find efficiencies and reduce risk. The position will become well versed in treasury operational processes, foster strong relationships with key stakeholders and support the broader operations team.

　　Treasury operations department processes more than fifty-three million (53M) transactions each year, with value exceeding two trillion, six hundred billion dollars (2,6 trillion) across more than 20 banking partners and more than eight hundred (800) bank accounts; and administers Manulife’s fourteen billion, eight hundred thousand dollars (14.8B) liquidity pool.

　　Job Responsibilities:

　　Develop business and technical expertise in Manulife’s Treasury Operations end to end processes and systems, with specific focus on INFOR, external Banks and Kyriba applications.

　　Support ongoing Treasury Operations Transformation initiatives, including leading and representing treasury operations on key components while collaborating towards efficient processes and a great experience for all stakeholders.

　　Proactively review processes for opportunities to improve and streamline activities, including leveraging technology, improving efficiency, reducing operational risk, improving customer experience and strengthening controls and the distribution of tasks across locations.

　　As business and technical expert, support the CMO team by providing guidance, fostering knowledge transfer and leading through change.

　　Support the overall capacity of the broader team by acting as production backup, providing supervision to the analysts, support ensuring the continuity of daily activities while meeting SLAs, day to day decision making and representation on initiatives.

　　Develop and maintain strong relationships with internal stakeholders and business unit customers, providing exceptional customer service, collecting improvement opportunities, collaborating through solution design, leading change readiness, informing and coordinating through outages, escalations and production issues.

　　Support the assessment and resolution of production incidents, including coordination with internal stakeholders and determine when to engage external vendors and Banks.

　　Expand the competency of treasury management systems and processes within CMO by maintaining process log, scheduling training and promoting a culture for ongoing knowledge transfer.

　　Education and Experience:

　　Bachelor’s degree in Commerce, Business Administration, Finance or related area

　　CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.

　　3-5 years’ experience in a large and/or complex organization handling time critical or sensitive processes utilizing complex Treasury, ERP or Accounting systems.

　　Knowledge/Skills/Competencies:

　　Experience in treasury management functionalities, payments processing or complex operational processes.

　　Experience using a treasury management system or ERP (preferably INFOR) with ability to learn the technical side of a treasury management system.

　　Proactive – willing to identify issues, ask questions, recommend alternative solutions, and implement the agreed upon solution. Always supporting a culture of continuous improvement.

　　Strong analytical skills, attentive to details and ability to react quickly and respond to problems within tight deadlines.

　　Experienced in leveraging MS Office tools to analyze, problem solve and communicate solutions to complex business problems.

　　Ability to troubleshoot problems, exhaust available options and determine when escalation or engaging outside help is required.

　　Ability to connect the dots between different sources of information to investigate variances and explain the reason for the observed differences using the treasury management system and other sources of information.

　　Strong communication, influencing and negotiation skills with the ability to interact with internal and external stakeholders at various levels of the organization.

　　Strong organizational/planning, time management and prioritization skills capable of managing multiple assignments with quality.

　　Team player and ability to work as a team within a fast-paced environment with tight deadlines and critical functions that demand a high level of accuracy.

　　Problems/Challenges:

　　Fast paced environment with tight deadlines and critical tasks that require accuracy.

　　Constantly changing environment: systems, people, and processes.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　The annual base salary for this role is listed below.

　　Primary Location

　　Waterloo, Ontario

　　Salary range is expected to be between

　　$56,400.00 CAD - $94,000.00 CAD

　　If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.