Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Primary Responsibilities:

　　Responsibility of Direct reports: Telephone counsellors team split across IRE/UK Responsibility for the line management of the TC's in UK / IRE and all related functions Support and guidance for clinical operational focus to the Senior Telephone counsellors Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR's) supporting clinical alignment within operations Line Management of Telephone Counsellors Performance Management of Telephone Counsellors Supervision of the team Team Recruitment and Rota Management Able to manage Clinical Case Escalation Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　Master's Degree in Psychology or Guidance & Counseling An active Psychologist (RPsy) license or Active Guidance Counselor (RGC) license with solid Clinical Counseling experience is preferred but not required More than 4 years overall experience and 2 years into leadership Proven direct supervisory experience Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks Accreditation to a recognized counselling and/or psychotherapy governing body, including all supervised hours requirements Proficiency in MS Office applications The ability to prioritize and delegate tasks in a fast-paced work environment Knowledge of EAP services Solid business acumen and professional presentation Solid conflict resolution skills and customer focus Solid written and verbal communication skills Proficiency in MS Office applications Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　Optum is a drug-free workplace. © 2023 Optum Global Solutions (Philippines) Inc. All rights reserved.