Job Number 24010941

　　Job Category Housekeeping & Laundry

　　Location Seattle Marriott Redmond, 7401 164th Ave NE, Redmond, Washington, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

　　OR

　　• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

　　CORE WORK ACTIVITIES

　　Assisting in Managing Housekeeping Operations and Budgets

　　• Assists in all lost and found procedures.

　　• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

　　• Inventories stock to ensure adequate supplies.

　　• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

　　• Works effectively with the Engineering department on guest room maintenance needs.

　　• Understands and complies with loss prevention policies and procedures.

　　• Ensures all employees have proper supplies, equipment and uniforms.

　　• Assists in supervising an effective inspection program for all guestrooms and public space.

　　• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.

　　• Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

　　• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

　　Ensuring Exceptional Customer Service

　　• Handles guest problems and complaints seeking assistance from supervisor as necessary.

　　• Assists in the review of comment cards and guest satisfaction results with employees.

　　• Sets a positive example for guest relations.

　　The hourly pay range for this position is $26.44 to $29.81. In addition, the position is eligible for an annual bonus. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.