Location:895 Central Avenue - Cincinnati, Ohio 45202Qualified candidate must be able to report to the Cincinnati Offices Mon - Fri, First ShiftJOB BRIEF (PURPOSE)Full leadership responsibility for lockbox operations shift that performs the following functions: mail extraction, mail exception handling, data transmission, item processing, reconcilement, and packaging. Reports to the site Lockbox Department manager.ESSENTIAL JOB FUNCTIONSFollows established corporate and department policies and procedures Participates in and initiates projectsAs Lockbox Operations is considered a core product offering, significant risk of losing entire client relationships if client requirements are not met. Impart division and corporate vision within area of responsibilityEnhance credibility of overall Lockbox team and Payment and Deposit OperationsConnects Lockbox Operations to siteInteracts with and offers solutions to internal and external clients; comprehensively resolve complex client issues.Uses business management discipline and continuous improvement to monitor department performance, tracking, and reporting statistics.Ensures that all SLAs (service level agreements) are met and ensures that internal controls and processes are sound.Demonstrates leadership on a consistent basis and leads by example.Builds a strong, effective team; develops self and associates; increases lines / level of communication; increases attachment and involvement from associates; promotes diversity.Monitors, coaches, develops, and assumes responsibility for lockbox associates to ensure that productivity, quality standards and client service level agreements (SLA) are met.Optimizes workflow; prioritizes projects and daily tasks; completes all responsibilities within established deadlines.Ensures associates are appropriately recognized for performance on a monthly basis; delegates responsibility to associates as needed and to grow strength in department.Partners with Sales District and Line of Business (LOB), leverages strategic partners.MARGINAL OR PERIPHERAL FUNCTIONSExercises appropriate internal control disciplines; leverages information within an electronic environment; demonstrates client service quality at all levels; demonstrates continuous improvement; trains others within payment application as needed. Actively participates in Process Business Reviews.REQUIRED QUALIFICATIONSBachelors Degree or equivalent experienceA minimum 3-5 years experience in operations leadership or equivalentTrack record of performance improvement in prior rolesTrack record of successfully partnering with internal and external clients and offering solutionsWorking knowledge of continuous improvement fundamentalsDemonstrated ability to prioritize tasks according to organizational goals Demonstrated ability to effectively partner with sales and product groups to meet the needs of clientsTrack record of expense controlDemonstrated capacity for and experience with technical and systems understandingStrong oral and written communication skillsTrack record of forming a team and motivating and developing associates Technically competent with Windows based applicationsLeadership presence, professional bearing and coaching skillsStrategic thinkingEffectively copes with changePREFERRED QUALIFICATIONSOperations production function of 10 - 30+ associatesMasters Degree;Prior Banking Operations/Payment & Check Processing experienceCOMPETENCIES/SKILLSCustomer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Client sensitivity.Priority Setting: Spends his/her time and the time of others on what's important; quic