Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description Team Summary

　　CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems

　　What an Analyst, Technical Solutions does at Visa:

　　Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions from merchants/partners.Manage merchant escalations until the issues have been resolved.Manage new merchant implementations and provide consultative payment guidance.Educate merchants on how new CyberSource products and functionalities may contribute to their business models.Monitor accounts to ensure optimal transaction performance.Advocate product enhancement requests with our cross-functional teams.Lead product trainings and perform merchant business reviews as needed.Build deep product knowledge in CyberSource products and services.Partner with Sales to build relationships with technical and business contacts across merchant account portfolio.Engage merchants in face to face meetingsOccasional travel may be required ( ~10% travel)Provide technical support and account management of top tier Visa/CyberSource accounts in JapanManage new accounts in the pipeline  

　　Why this is important to Visa

　　Technical Solutions Analysts are the main technical liaisons for Cybersource’s Premier Enterprise merchants.  As Technical Solutions Analyst within the CyberSource Customer Support team, you will be responsible for guiding and managing the technical aspects for our merchants’ implementations on the Cybersource side. The Technical Solutions Analysts is responsible for end-to-end support for our partner, from the initial launch of Cybersource products and services, to fostering the outstanding relationship after the initial implementation.  This includes being able to provide “peace of mind’ for our partners by effectively driving incident to a resolution and have a client centric mindset to deliver the high service level to our clients.

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications What you will need:

　　A track record of a strong customer focus. 5+ years of experience in a Customer Support/Account Management role is strongly preferred.Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML).Card-not-present, Card Present and risk mitigation methodology experiences are strongly preferred.Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues.Excellent written and verbal communication skills in both Japanese and EnglishExperience in working with cross-functional/cross-department teams.Experience in project management is preferred.A self starter with strong organization skills and resolution management.  

　　Projects you will be a part of:

　　Provide technical support and account management of top tier Visa/CyberSource accounts in JapanManage new accounts in the pipeline Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.