Description

　　At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We are looking for a person who has a customer focused, hands-on approach and is comfortable communicating with all levels of management and employees to yield an excellent employee experience. The successful candidate will have excellent attention to detail with a data driven, analytical approach, strong communication skills and the ability to manage multiple, competing priorities simultaneously. This is an opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast paced, globally scaling organization.

　　Key job responsibilities

　　Key HR role to Japan and Korea benefit operations and assist external service providers in the handling of benefit issues on behalf of employees;

　　Process new hires, terminations, and transfer case for benefit enrollment, changes and deductions;

　　Work effectively with internal and external contacts, have the ability to process large volumes of knowledge, understand complex policies and apply them to employee situations.

　　As the key POC to communicate and resolve employee matters and queries with related issues.

　　Work closely with stakeholders and take effective activities to prevent defect.

　　Partner with peers in HR and cross-functional teams to drive alignment of HR programs.

　　Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

　　Meet setup SLA and KPI

　　Participation in the continuous improvement of HR processes.

　　Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.

　　Be part of a team that actively seeks customer feedback to improve levels of service.

　　Be proficient in Microsoft Excel, Word and PeopleSoft

　　We are open to hiring candidates to work out of one of the following locations:

　　Beijing, 11, CHN

　　Basic Qualifications

　　6+ months of human resources experience

　　6+ months of customer service experience

　　6+ months of Microsoft Office products and applications experience

　　High school or equivalent

　　Experience in confidential environments

　　Preferred Qualifications

　　1+ years of human resources experience

　　1+ years of customer service experience

　　1+ years of Microsoft Office products and applications experience