Overview

　　Account Manager

　　Remote NA

　　About the role:

　　Aptean is looking for an outstanding Sales Executive to work in our CEP software team selling our market leading solutions, which enable Aptean to be the number one provider of applications in this sector.

　　The CEP vertical at Aptean is an extremely strategic business unit- this is a vibrant, fast-paced part of the organization, with an emphasis on teamwork, customer success, and collective achievement of goals.

　　As an Account Manager, you are responsible for managing an assigned set of clients with a focus on converting eligible customers to the Aptean Cloud, whilst maintaining and growing renewal rates. You must also look to drive strategic cross-sell opportunities, establish and maintain good client relationships with a particular focus on retaining customers and identifying opportunities for additional sales of new products, licenses or upsell modules.

　　Duties & Responsibilities

　　Manage the relationships with influencers & decision makers within customer accounts to promote loyalty and high customer retention. Identify opportunities and close deals for SaaS conversions, additional Aptean products, add-on licenses, upsell modules & next version upgrades for existing Aptean customers. Identify and manage opportunistic new business situations Maintain a thorough understanding of a customer's business goals and the status of all current projects and issues Optimize portfolios, prioritize accounts and create & maintain strategic account plans, quotes and forecasts Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory. Maintain accurate and timely opportunity, customer & contact data Facilitate internal communication, including cross-functional transitions, escalations and contracts by engaging appropriate Aptean team members to add value to account Maintain good industry, business knowledge and product knowledge as is relevant for assigned accounts Coordinate/facilitate technical presentations and participate in customer & marketing events Use knowledge of customer needs and industry trends to provide input into product strategy

　　Penetrates assigned accounts by:

　　Driving cloud, added value services and subscription revenues Selling new or additional products or services to current buyers Finding additional buyers within the existing customer location Selling additional customer locations Working to develop group-level agreements, aligned to customer's business goals

　　Knowledge, Skills and Abilities

　　Thorough understanding of the customer sales cycle Experience working with software products, services, competencies, solutions, and offerings - across Manufacturing / SaaS Knowledge or experience of sales methodologies, e.g. Challenger Sale Experience of working with and understanding contracts is a plus Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization Excellent sales, negotiation skills and objection handling skills Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams Possesses a high degree of honesty, integrity and ability to maintain confidentiality Professional image and interpersonal skills Organizational and follow up skills, problem solving and analytical skills Good decision making ability and negotiation skills

　　If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

　　Learn from our differences. Celebrate our diversity. Grow and succeed together.

　　Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

　　"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy