WW E-commerce Experience & Strategy Manager

　　Santa Clara Valley (Cupertino),California,United States

　　Corporate Functions

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　　Summary

　　Posted:Jan 22, 2024

　　Role Number: 200536468

　　Here at Apple, we don’t just create products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As part of the Apple Retail Online Digital Experience team, the WW E-commerce Experience & Strategy Manager will play a leading role in defining and evolving the strategic vision and end-to-end customer experience for Apple.com. The ideal candidate is customer-centric and able to set both a clear business strategy and an outstanding customer experience. They are adept at simplifying the complex, collaborating across a highly matrixed organization, and have a highly strategic mentality. They will possess strong analytical skills to identify issues, form hypotheses, and synthesize into recommendations. They are great storytellers comfortable addressing senior executives, and can also influence while collaborating with key partners and cross functional teams. Inclusion is a shared responsibility, and we work together to champion a culture where everyone belongs and is inspired to do their best work

　　Key Qualifications

　　8+ years of experience in strategy or customer experience function, developing and managing impactful business plans that address clear long-term objectives.

　　Outstanding ability to see opportunities, problem solve creatively, and work through ambiguity to define clarity, while maintaining an attention to detail.

　　Proactive self-starter; strategy approach with proven analytical skills and data-driven decision making.

　　Proficient in Keynote or Powerpoint and capable of crafting compelling, insightful presentations with great storytelling.

　　Ability to collaborate cross-functionally and globally to leverage knowledge to gain competitive advantage.

　　Proven ability to positively influence people across all functional areas of an organization. Builds bridges and cultivate relationships; comfortable being a key point of contact and subject matter authority.

　　Deep knowledge of the global e-commerce B2C industry, retail shopping trends, and consumer behaviors.

　　Excellent verbal and written communication skills; demonstrated success building consensus for an innovative and bold vision, including addressing executives.

　　Experience in P&L management, monthly payments, upgrade and/or loyalty programs a plus.

　　Description

　　Define and evolve how customers navigate, learn, shop, configure, and purchase products from apple.com. Responsible for the commercial website performance of specific product lines and/or customer journeys. Cultivate strategic business priorities, size business opportunities, and develop multiyear business plans to drive growth and revenue targets. Identify key problems to solve for within a business area and leverage data analysis and insights. Author detailed briefs and presentations to inform cross functional partners of business priorities, opportunities, and performance; and present to senior executives with synthesized storytelling and narratives. Influence key collaborators and cross-functional partners to prioritize, deliver, and implement business initiatives to hard deadlines. Collaborate with cross functional teams to continually optimize the customer’s shopping experience through data analysis, A/B testing, and usability testing. Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn. Demonstrates Apple’s values of inclusion and diversity in daily activities.

　　Education & Experience

　　BA/BS or equivalent experience desired. MBA a plus.

　　Additional Requirements

　　Regular meetings with peers in Asia and Europe during overlapping business hours.Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,100 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

　　Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .