WW AppleCare Supply Demand Planner

　　Austin,Texas,United States

　　Support and Service

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　　Summary

　　Posted:Jan 12, 2024

　　Role Number: 200534426

　　Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Business Operations team is looking for a dynamic and motivated candidate for the position of Worldwide Demand Planner. This role is an opportunity for a motivated individual to apply their eye for business, influencing skills, project management skills, and analytical skills to deliver timely and relevant demand forecasts. The worldwide demand planner will be responsible for the demand forecasting and planning for a part of the AppleCare business. You are comfortable in working with cross-functional teams and in using analytics to improve forecasting methods. You will be required to analyze large amounts of data, identify significant trends, and adjust to meet an ever-evolving demand landscape. The ideal candidate should also be able to effectively communicate data analysis and forecast impacts to a broad audience of AppleCare internal customers. The candidate should also be a creative problem solver, who is passionate about building, maintaining, and driving innovative solutions to deliver outstanding customer service.

　　Key Qualifications

　　7+ years of experience in forecasting or planning

　　Extensive experience in analyzing large data sets and conducting ad hoc analysis

　　Adept at merging data from a variety of sources in order to generate conclusions through analysis

　　Skills for blending quantitative and qualitative data

　　Experience in executive level reporting

　　Service Operations experience a plus

　　Proven ability to track and manage ongoing activities within a project

　　Comfortable with ambiguity

　　Proven process improvement skills with a natural curiosity and desire to understand how things work

　　Excellent English communication skills - both verbal & written

　　Experience in leading or working in cross-functional teams to drive projects to completion

　　Independent self-starter who can prioritize in a fast-paced environment

　　Advanced Excel skills, including the use of macros a plus

　　SAP APO experience a plus

　　Knowledge of SQL or Tableau a plus

　　Description

　　Become the go-to specialist for demand related activities for one or more LOBs supporting the AppleCare business Utilize analytical skills and available tools to collect, organize, and analyze data to support forecasting efforts Develop, maintain and improve data-driven demand models to provide accurate forecasts in an ever-changing business environment Complete root cause analyses and develop mitigation plans for any unexpected demand changes Contribute to the improvement of AppleCare demand forecasting by developing tools that improve the speed and accuracy of service forecasts Effectively and promptly communicate changes to model inputs and outputs that have significant relevance to business operations Work with cross-functional team members in Engineering, Procurement, Channels, Readiness, Capacity Planning, and Supply Planning to implement the most efficient supply chain solutions for AppleCare Play a leadership role in the standardization of deliverables; ensure adherence to commitments

　　Education & Experience

　　BS degree, 5 years in a service, manufacturing or logistics operation or equivalent experience. MS/MBA in Supply Chain or Operations is a plus.

　　Additional Requirements

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