Summary

　　Posted: Dec 13, 2023

　　Weekly Hours: 40

　　Role Number:200525558

　　Do you have a real passion for helping others learn and grow? Do you strive for high quality results with a strong focus on the customer experience? Imagine what you could do here! At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences. If you are an innovative problem solver who thrives in a fast-paced, dynamic environment, we would like to talk to you! Apple Financial Services is seeking a Worldwide Training and Enablement Lead to build and deliver content to promote innovative payment and lifecycle solutions in over 20 countries. The ideal candidate will develop a curriculum to help onboard AFS Managers and banking partners, aid resellers in promoting AFS messaging and offers, and train and develop banking partners to deliver a world class customer experience. This position will work cross-functionally with Apple marketing teams, Apple Retail, Field Success, Apple Authorized Resellers, banking partners, and fintech developers. The role requires strong communication and facilitation skills, critical thinking, and ability to manage multiple projects and deadlines simultaneously. The WW AFS Training and Enablement Lead is responsible for developing and implementing training strategies as well as recommending AFS Product implementation to attract new Apple customers and increase retention. We work with business partners to identify training needs and build instructor-led, web-based, and in-person trainings using ground breaking technology and innovative solutions. You will partner with multiple teams and third-parties to forecast potential growth, identify direct responsible individuals for implementation, and implement key metrics for teams and partners to get results.

　　Key Qualifications

　　Key Qualifications

　　A tenacity, passion and demonstrated skill in training and facilitation Experience analyzing, building, and assessing content for in-person or virtual training environments Shown ability to create content for a global audience Effectiveness working with global and virtual teams Strong analytical and critical thinking skills Superb communication and interpersonal skills Can build, grow and develop key cross-functional relationships to be able to influence and drive projects Ability to operate independently Ability to make quick decisions and solve complex problems with 80% information

　　Description

　　Description

　　In this role, you will design and develop training to support Apple Financial Services, with aspects of your work involving Apple Retail, Apple Authorized Resellers, and AFS banking partners. You will design, develop, and maintain training and enablement content using traditional instructional design and partner with key collaborators to lead all aspects of and implement strategies as needed. In close partnership with AFS Leadership and key partners, you will lead and deliver strategic multi-functional initiatives in these key areas of focus: Growing AFS Penetration across Enterprise and Education markets Scaling through Banking Partners Increasing customer retention through a world-class refresh experience Promoting AFS Products via Apple Retail and online tools/platforms Increasing Apple Reseller adoption of AFS products and strategies

　　Education & Experience

　　Education & Experience

　　Bachelors Degree or similar work experience

　　Additional Requirements

　　Additional Requirements