Workplace Experience Manager- Hospitality- Cambridge, MA

　　Job ID

　　149373

　　Posted

　　17-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Facilities Management

　　Location(s)

　　Boston - Massachusetts - United States of America, Cambridge - Massachusetts - United States of America

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　About the role

　　As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

　　What you’ll do

　　Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

　　Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

　　Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

　　Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

　　Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

　　Develop vendor partnerships with the intention of cost saving efforts. Handle negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

　　Coordinate programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.

　　Ensure support provided by the team is efficient and consistent.

　　Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

　　Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

　　What you’ll need

　　Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. 2

　　Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

　　Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

　　Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job field and department.

　　In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

　　Solid interpersonal skills with a strong inquisitive mentality

　　Why CBRE?

　　CBRE offers excellent benefits including Medical, Dental, Vision & Matching 401k Program!

　　Disclaimers

　　Massachusetts Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The salary range is $125,000 to $143,000 annual base salary plus 10% target bonus. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　*Massachusetts Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The salary range is $125,000 to $143,000 annual base salary plus 10% target bonus. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)