ATS Company: ATS Corporation

　　Requisition ID: 11597

　　Location:

　　Bangalore, KA, IN

　　Date: Feb 3, 2024

　　Workforce Technical Designer

　　What you will do

　　As first responder, the Application Support Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate

　　Evaluate and understand customer incidents and requests.

　　Work directly with internal customers to troubleshoot issues encountered during daily activities and resolve application/system issues efficiently to drive customer satisfaction.

　　Build relationships and trust with the internal customers through open and interactive communication.

　　Collaborate with internal HRIS and IT Analysts and management to reduce defects and improve overall product/system performance.

　　Maintain SLA’s and KPI’s for reported incidents.

　　Identifying product bugs and engaging development team

　　Maintaining and creating knowledgebase articles

　　What you will need

　　Must Haves:

　　Bachelor’s degree in human resources, Information Technology, or a related field (or equivalent work experience).

　　Proven experience in configuring and managing time and attendance systems, preferably WorkForce.

　　Time and Attendance configuration experience

　　Extensive SQL querying and Data analysis experience

　　Report requirements gathering, documentation and writing

　　Excellent problem-solving skills and the ability to troubleshoot system issues effectively.

　　Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.

　　Willing to work on weekends and/or after hours

　　Detail-oriented mindset with a focus on accuracy and data integrity .

　　Good To Have:

　　Certified in SQL querying and Data analysis experience.

　　System Optimization: Identify opportunities to enhance system functionality, streamline processes, and improve efficiency.

　　Experience in training end-users and providing technical support is preferred.

　　Data Management: Ensure accurate and timely data entry, review data integrity, and troubleshoot data-related issues.

　　#LI-ONSITE

　　Job Description

　　Additional Information

　　About ATS

　　ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.

　　IT at ATS is fast paced and focused on continuous improvement. We leverage leading technologies to drive innovation and diversification from our competitors. Our solutions are rooted in automation and our technology capability is focused to elevate digital connectivity, collaboration, analytics, and self-service enablement. Our strategy is to drive global operational excellence and rethink how we deliver services while enabling growth of the organization through technology partnerships with our business segments and customers. ATS IT fosters professional development, digital impacting opportunities, and creative thinking. If you are searching for a career where you can make a digital impact, we want to hear from you!