Meta Platforms, Inc. (f/k/a Facebook Inc.) is hiring a(n) Workflow Manager, Workflow Management (ref. Code REQ-2401-130977 in Seattle, WA.

　　Duties: Collaborate with operations and data-focused teams to solve operational problems and develop solutions to scale workflows including content review, policy enforcement, fraud/spam research & enforcement, reporting & analytics, tool & infrastructure development, new product testing & support. Define and monitor the performance criteria for successful commerce workflows, liaise with required cross-functional partners to ensure that the workflows meet these criteria on an ongoing basis and surface/escalate any issues, opportunities and risks as appropriate. Leverage analytics and expertise in end-to-end management of commerce workflows, to ensure that human review resources are utilized in the most impactful way. Be the commerce workflow gatekeeper and partner with cross-functional partners and other Commerce Operations teams to facilitate change management, timing and its subsequent impacts on commerce workflows. Identify trends to enhance the support and detection processes and improve commerce operations efficiency and effectiveness. Collaborate over analysis of data to proactively deliver insights about operational performance, drive improvements, perform root cause analyses on key problem areas, enable others to identify opportunities that drive operational improvements. Leverage data informed insights to drive decisions related to operationalization and scaling of new products and policies, including decisions related to optimization of OPEX. Program manage projects aiming to operationalize and scale policy enforcement, customer support and new products. Provide regular reporting and communicate effectively regarding operational health, progress against goals and top line metrics describing efficiency of commerce workflows. Drive operational readiness by contributing to OPEX demand forecasting, validation and prioritization of OPEX asks, with clear communication of trade-offs and ability to build consensus around the path forward. Execute governance processes for commerce workflows and protocols, including resolution of escalations and execution of recovery processes.REQUIREMENTS: Employer will accept a Master's degree in Information Systems, Engineering, Operations Research, or related field and 12 months of experience in the job offered or in a related occupation. Related skills may be required.Wage Range: $127400-$151000 year + bonus + equity + benefits. Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus or equity or sales incentives, if applicable.  In addition to base salary, Meta offers benefits. Learn more about benefits at Meta at this link: https://www.metacareers.com/facebook-life/benefits{rel="nofollow"}