Overview

　　Are you aWindows Senior Systems Administratorwho would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

　　TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

　　Responsibilities

　　Provide Tier 2 and Tier 3 server administration for Windows Operating Systems and associated applications, including Internet Information Services (IIS)

　　Perform advanced system administration tasks and immediate troubleshooting when contacted by the National Service Desk (NSD)

　　Collaborate with project managers, team members, technical administrators, and end users to communicate work status and findings related to tickets, incidents, and problems

　　Implement security hardening requirements and configurations based on instructions from VA counterparts outlined in Service Requests and Change Orders

　　Possess and utilize advanced knowledge of Windows operating systems, including OS included applications like IIS

　　Leverage experience in a large infrastructure environment, with Data Center experience being a plus

　　Demonstrate proficient troubleshooting skills, promptly resolving issues and identifying underlying faults

　　Collaborate with both customers and vendors to address system issues

　　Manage patching, certificates, and remediation of known vulnerabilities

　　Escalate or transfer tickets as needed to VA staff for further issue resolution

　　Coordinate with stakeholders to provide updates on ticket status or request system changes

　　Maintain accurate documentation of assigned workspace and procedures, including software and hardware layers

　　Qualifications

　　Familiarity with supporting current Windows Server Operating systems in an enterprise class datacenter environment using modern ticketing tools

　　Advance knowledge of Windows operating systems, including associated applications like IIS

　　Experience utilizing tools including but not limited to: PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console

　　Experience with Remote Desktop, RDCman, SCCM, AD, DNS, and ServiceNow

　　Advance knowledge of Windows operating systems, including associated applications like IIS

　　Extensive experience in a large infrastructure environment, with Data Center experience being desirable

　　Strong troubleshooting skills, with the ability to resolve incidents and identify underlying issues

　　Familiarity with tools such as PowerShell, VMWare, vSphere Web Client, Performance Monitor & Computer Management Console, Remote Desktop, RDCman, SCCM, AD, DNS, and Service Now/CA Service Desk

　　Excellent communication skills to interact with various stakeholders

　　Proven ability to implement security hardening measures and configurations

　　Demonstrate experience in managing patching, certificates, and addressing vulnerabilities

　　Strong documentation skills for maintaining accurate records of procedures and workspaces

　　Prefer MCSA certification in 2008 or 2012, with MCSE

　　Education:

　　Bachelor’s degree in engineering, computer science, systems, business, or related scientific /technical discipline and 5+ years’ work experience

　　Eight (8) years of additional relevant experience may be substituted for education (13 years total)

　　Clearance:

　　The ability to pass a Tier 2/Modest Background Investigation

　　Location:

　　Austin, TX.(100% On-site)

　　Monday - Friday (8:00 AM - 4:30 PM CST Time)

　　Austin Information Technology Center

　　Department of Veteran's Affairs

　　1615 Woodward St

　　Austin, TX 78741

　　TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

　　Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

　　#thinktista #tistacares #tistavaluesvets

　　Employment Transparency:

　　TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

　　The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

　　The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail [email protected] call (301) 968-3420 and let us know the nature of your request and your contact information.

　　TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

　　If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

　　Job ID2024-5082

　　Job LocationsUS-TX-Austin