Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Windows Operations, Manager

　　What does a successful Windows Operations, Manager do:

　　Guide/manage operational responsibilities and day to day direction of the Technology Operations team in support of hosted Fiserv clients globally.

　　The Windows Operations role performs a wide range of technical duties associated with Windows operating system in a Physical and Virtualized environments across multiple Datacenters. Some of those duties include 24X7 systems administration, compliance management, immediate response and/or investigation of system alerts in a complex network environment, monitor system performance and take proactive corrective action to insure maximum system availability is achieved.

　　What you will do:

　　The ideal candidate will leverage exhibit strong leadership skills, will be forward thinking, self-motivated, and be able to work effectively in a diverse, highly talented team, continuously striving for excellence.

　　Responsible for leading the 24x7 operational teams responsible for the stability, maintenance, and compliance management of the Systems platform.

　　Partner with Engineering and Delivery teams to ensure solution onboarding and operational processes align.

　　Provide guidance to ensure that all operational activity runs smoothly and that the team is working at its highest level of productivity with the resources needed to succeed.

　　Provide technical oversight and guidance to ensure that all operational activity is appropriate, complies with regulations and standards, and coordinated to meet change, release, incident, and problem management standards.

　　Seek opportunities to improve the efficiency of the teams resolves challenges by analyzing issues, assisting the team to determine the most appropriate course of action, providing direction and, when necessary, reallocating resources.

　　Identify opportunities for system automation and process improvement.

　　Candidate should be able to be comfortable in direct conversations with Clients, Executives and Peers

　　Drive Continual Service Improvement

　　What you need to have:

　　Previous strong Infrastructure/System Engineering or Operations experience in heterogeneous environments.

　　Excellent customer service skills with high level of professionalism, well spoken, ability to deal with internal clients and managers at various levels, work with engineers & vendors when needed.

　　Knowledge of cloud computing and web-based product maintenance, development, and test

　　Proven track record of running a proactive team of systems engineers responsible for delivering a high quality, customer-focused operational services.

　　Strong communication abilities, team player with history of providing remote and on-site support to wide range of customers. Track record for diagnosing complex problems and consistently delivering effective solutions.

　　Experience in designing, installation, configuration, administration and troubleshooting of Windows Infrastructure and Systems Security in a fast-paced, high-tech environment.

　　Strong knowledge and understanding of Incident Management, Change Management and Problem Management as it relates to Information Technology

　　Ability to work in a fast-paced high-energy environment with strong personal composure and crisis-management skills.

　　Bachelor’s degree in computer science or high school diploma and 6+ years’ experience in a relevant role

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.