Wi-Fi Support Tech

　　Atlanta, Georgia

　　Hybrid

　　Contract

　　$53.76/hr - $53.76/hr

　　Our Atlanta-based client is looking for an experienced Cisco WLAN Support Analyst to add to their IT team for a long-term contract opportunity. Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, research, & resolves program or systems problems & develops program documentation.

　　Contract Duration: 6 Months

　　Required Skills & Experience

　　Experience supporting Meraki devices in a remote environment.

　　At least 1 year working with Meraki/Cisco Umbrella software.

　　Prior Cisco WLAN support experience.

　　Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

　　Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.

　　Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers

　　Experience installing and troubleshooting WiFi networks.

　　Strong customer relationship focus.

　　Detail oriented with the ability to work independently and remotely.

　　Excellent oral, written, and interpersonal communication.

　　History of performing well under pressure.

　　Detail oriented and well organized with the ability to multitask.

　　Experience with the ServiceNow ticketing system a plus.

　　CCNA and Network+ certifications highly preferred.

　　Bachelor’s degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.

　　CISCO Certifications preferred.

　　What You Will Be Doing

　　Maintain, patch and update CISCO Meraki devices across the enterprise.

　　Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.

　　Coordinate with vendors and business teams to ensure timely resolution of issues.

　　Engage other employees and vendors to troubleshoot and resolve wireless network issues.

　　Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.

　　Resolve requests within SLA while providing the highest level of customer service.

　　Follow up with customers to ensure proper resolution.

　　Gain feedback from customers about service provided.

　　Provide regular reports on WAP uptime, issues, etc. and other reports as requested.

　　Run ServiceNow reports as required or requested.

　　Work with management to continuously improve the WiFi support process.

　　You will receive the following benefits:

　　Medical Insurance - Four medical plans to choose from for you and your family

　　Dental & Orthodontia Benefits

　　Vision Benefits

　　Health Savings Account (HSA)

　　Health and Dependent Care Flexible Spending Accounts

　　Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

　　Hospital Indemnity Insurance

　　401(k) including match with pre and post-tax options

　　Paid Sick Time Leave

　　Legal and Identity Protection Plans

　　Pre-tax Commuter Benefit

　　529 College Saver Plan

　　Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

　　Posted by: Maya Russo

　　Specialization: Technical Support