Weekend Operations Coordinator - ATS Logistics

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　　Location: St. Cloud, MN

　　Department: Operations and Fleet Management

　　Posted: 01/23/2024

　　Location Name: ATS Corporate - St. Cloud, MN

　　Wage: Depends on Experience

　　Summary

　　The Logistics Weekend Extended Coverage Representative is responsible to provide support to ATS Logistics Services, Inc., by implementing sound customer service principles and by aiding in brokerage operations and carrier compliance by working both in-house and various other offices and divisions of ATS Logistics throughout the U.S. while acting as the liaison between the carriers and shippers. The hours are from 8:00 AM - 7:00 PM, Friday through Monday.

　　Education and Experience

　　1-2 years administrative background or education preferred.

　　High School Diploma required with higher education (2 year degree) preferred.

　　Good understanding of operations, marketing, sales and customer service.

　　Proficient in Microsoft Office (Word, Excel, and Outlook) required.

　　Excellent communication skills (written, listening and verbal).

　　Sound decision making while achieving results in a fast paced environment.

　　Good organizational skills enhancing the ability to provide timely reliable work.

　　Strong customer service skills.

　　Self-motivated and takes initiative to get work done.

　　Willing and able to travel infrequently, including overnight travel.

　　Essential Duties and Responsibilities

　　Provide operational & carrier compliance support for ATS Logistics.

　　Compile and organize a list of loads from Operations and Sales that the team wants checked throughout weekend in regard to pick-ups and deliveries.

　　Respond to incoming calls, emails, etc. and provide information to carriers and customers looking for information (i.e. PU numbers, challenges getting loaded or unloaded, or customers looking for the locations of trucks).

　　Update information in LME maintaining current status of trucks, deliveries and pick-ups.

　　Contact drivers that we are not receiving electronic tracking data to determine location.

　　Update sales and operations throughout the weekend as needed.

　　Provides basic quotes and some negotiation, escalates to the appropriate sales or operations or managers contact if needed.

　　Resolve issues they are capable of or escalates the issue to the appropriate sales or operations contact.

　　Provide support to Logistics Carrier Compliance as needed as well as other divisions.

　　Position may require work responsibilities outside of normal business hours and infrequent travel may be required.

　　In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors (All Employee Competencies).

　　Performs other duties and responsibilities as assigned.

　　Supervisory Responsibility

　　No supervisory responsibilities.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　This position performs work primarily in an office setting.

　　Constantly in a stationary position and occasionally will move around.

　　Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).

　　Constantly conversing with internal and external customers in person or via phone system.

　　EEO and Affirmative Action Statement

　　It is the policy of theATSto provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

　　TheATSdesignated person for issues concerning Affirmative Action/Equal Employment Opportunity is Employee Relations Manager at 320-255-7400.

　　ATSis committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of theATSto provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

　　The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

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