A2 Hosting is currently looking for a Migrations Team Lead to join our team!  The Migrations Team Lead is a leader of the Support Department and is responsible for multiple leadership responsibilities including new team member on-boarding and training, team member performance and development, and shift management. In addition to the supervisory responsibilities, the Migrations Team Lead is a highly skilled team member themselves and is responsible for handling complex customer migrations cases that are escalated.

　　Working alongside a team of passionate professionals and leaders, the Migrations Team Lead will be an integral part in ensuring that A2 Hosting is a leader in customer-focused web hosting services while supporting the migrations team as a whole.

　　What you will be doing:

　　Lead high-performing migrations teams for both internal and external projects; includes monitoring migration queue, removing roadblocks, managing staffing levels, and motivating team members

　　Track and manage the productivity and performance results of migrations team members

　　Ensure team members are adhering to company policies and procedures, including support standards, migration workflow, and escalation procedures

　　Participate in Slack Migrations channel by providing guidance and advice as well as taking ownership of requests and ticket escalations

　　Collaborate with HR and other members of Support Leadership to interview, onboard, and train new team members

　　Complete and deliver performance reviews for team members, including 90 day and annual reviews

　　Plan, develop, and execute trainings for migrations team

　　Provide a continuous feedback loop to the Support leadership team regarding team performance, training, and other improvement opportunities

　　Assist with migration queue as necessary to ensure timely customer responses

　　What you should have to succeed in this role:

　　2+ years of professional-level Linux administration experience

　　1+ years of leadership experience

　　Experience in a web hosting or similar technology company

　　Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members

　　Intermediate to advanced knowledge of MySQL, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors

　　Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

　　Additional Requirements for Internal Candidates:

　　A Quality Assurance score of 95% or higher

　　A continued productivity score of 4 items or better completed per hour

　　Consistent and Reliable attendance

　　Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all of the qualifications. However, no one ever meets 100% of the qualifications, nor should they. A2 Hosting focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application. A note on the location: A2 Hosting is a fully remote organization with a globally distributed workforce. With that, there is a lot of flexibility on where our team members can work, although there may be position specific limitations or requirements for the role. Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, A2 Hosting is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

　　US-based candidates who do not reside in one of the above states are unable to be considered for employment at A2 Hosting. Why Work for A2 Hosting:

　　A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below: Benefits for ALL Team Members, regardless of location:

　　Generous amount of Paid Time Off (PTO) hours, available DAY 1!

　　The ability to work from home; this position is 100% remote

　　Paid parental leave

　　Free hosting services (we want our team to see why we're the best!)

　　US Specific Benefits (for US based team members only):

　　Subsidized health insurance - A2 Hosting pays a substantial portion of insurance costs for our team members

　　Low-cost, high coverage dental and vision insurance options

　　Company-matching 401(k) plans (Traditional and Roth available)

　　Company-sponsored life and disability insurances

　　About A2 Hosting: In 2001, our CEO, Bryan Muthig, started A2 Hosting from a two-room office in Ann Arbor, Michigan. With a mission to help the world succeed online, he wanted to make it easier for people to thrive on the internet. Fast forward to over two decades later, Muthig has used his passion and strong technical background to build a globally recognized web hosting company, with data centers all over the world. Even with this growth, A2 Hosting hasn’t strayed far from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day. Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years. Ready to bring your passion to the team? Apply now, we look forward to speaking with you.

　　FOR US-BASED CANDIDATES: A2 Hosting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

　　E-Verify Participation Poster E-verify Right to Work Poster

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