Position title: Vice President of Global Service and Aftermarket SalesReports to: President and CEODepartment: Service and Technical SupportLocation: Fort Collins, COTravel: Approximately 30% to 50%Salary Range: $160,000 to $185,000 plus annual performance variableincentive (Compensation package to be commensurate with experience level)General DescriptionIn-Situ Inc. is a growing manufacturer of innovative environmental and processmonitoring equipment. Together with ChemScan and Partech, both of whom wereacquired in the recent years, In-Situ has a full offering of multiparameterwater quality sondes, water level and flow instruments along with automaticchemical analysis systems for water and wastewater monitoring and control. Asa member of In-Situ's executive team, the Vice President of Global Serviceand Aftermarket Sales will lead a team of talented technical supportprofessionals and local and field service professionals across ourenvironmental and process businesses.Primary ResponsibilitiesThis position is responsible for providing strategic direction, tacticalleadership, and operational improvements for our worldwide service andsupport organizations along with our Fort Collins Rental Facility to create asustainable competitive advantage. As a critical leadership position, therole consistently needs to achieve high levels of customer satisfaction andloyalty through operational excellence and work closely with sales and productmanagement to grow aftermarket revenue.ResponsibilitiesGlobal leader managing technical support, in-house service and repair aswell as on-site technical field services.Executive leader for the operations of the rental facility located in FortCollins, CO.Developing and implementing strategies to ensure that In-Situ provides"Phenomenal Customer Service" to our Global Customer base.Make staffing and hiring decisions within the Global Service and TechnicalSupport organizations in addition to the Rental Operations team located inFort Collins. Responsible for employee development, including recruiting,hiring, training, motivating, and retaining personnel.Develop standard work and common KPIs across all global service centers andfield service units to understand and execute a consistent level of quality ineach.Partner with Product Managers on In-Situ Care Point of Sale and Enterpriseservice offerings to advise optimizing customer acceptance and profitability.Partner with sales to grow our after-market sales and profitability of service& repairs, maintenance, consumables, and on-site professional services.Lead the identification and implementation of technologies and processes toensure our customers have a great experience with our company while drivinginternal efficiency.Ensure organization and processes are in place to deliver optimal serviceprofitability. Lead cross-functional efforts to successfully countermeasurethreats to quality and profitability.Lead the collection and analysis of support and repair data to ensure thecustomer cases and service failure data is available to improve productquality and customer experience.Partner with Sales to develop and implement strategies for generating salesleads from after-market customer touchpoints.Partner with Marketing to develop and articulate to customers our culture andbrand for In-Situ Support.Actively participate with other executive team members in formulating,leading, and executing strategic planning efforts.Develop market knowledge, ensuring appropriate collateral and tools areavailable for the organization to understand and communicate the valueproposition of our service offering to drive sales growth.Develop and deliver presentations and strategies to the business unit andexecutive committee where appropriate.Participate in M&A due diligence and integration, as appropriate, toensure Service and Tech Support incorporate any new a quisitions.Minimum Qualification RequirementsMinimum of 7 years' experience directly managing an instrumentation serviceand repair team.Proven track record of developing consistently strong performing globalservice, repair, and technical support teams.Experience working at the highest level of an organization, includingworking directly with the CEO and other leadership team members.Experience utilizing a professional sales process system such as Miller Heimanor Sandler.BA/BS degreeDemonstrated ability to think critically and communicate clearly and conciselywith a broad array of both internal and external customers.Possesses maturity, sound business judgment, and the ability toconstructively interact with key internal and external leaders to addresscomplex business issues/opportunities successfully.Excellent verbal and written communication skillsDemonstrated ability to develop and implement both strategic and tacticalplans.Desired QualificationMBA or equivalent trainingM&A due diligence and integrationStrong negotiation skillsAs the world's water resources become increasingly valuable, In-Situ Inc.is dedicated to innovation and expertise in the design and deployment ofworld-class water monitoring systems. Our talented design teams take theseconcepts and meld them with new technologies to create cutting-edge solutions.After product development concludes and manufacturing begins, our leanenterprise and continuous improvement systems produce products withoutstanding quality, delivery, and value to customers.In-Situ's headquarters is located on the Front Range of the Rocky Mountainsin Fort Collins, Colorado, a city that has won many national awards forits educated workforce, work/life balance and forward-thinking community.WORKING ENVIRONMENT AND PHYSICAL CONDITIONSComputer system data terminalNormal office environment and minimum physical activity