Req ID: RQ164442

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Secret

　　Public Trust/Other Required: Other

　　Job Family: Telecommunications

　　Skills:

　　Design,End Users,Long Term Planning,Policy Development,Teamwork

　　Experience:

　　5 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　GDIT, is looking for a Video Teleconferencing (VTC) Systems Engineer to join our Video Operations team. VTC Systems Engineer also needs to have project/process management skills. VTC engineer plays a crucial role in enhancing productivity and seamless collaboration among colleagues in a growing hybrid work environment.

　　Responsibilities include overseeing and managing various projects/conference room installs, researching, evaluating, deploying, and promoting new Collaboration platforms such as Microsoft Teams, M365 Collaboration Solutions, Teams phones, and Endpoint Manager (Intune). Manage tasks and scheduling resources for VTC projects. Responsible for maintaining proactive monitoring platforms, ensuring adherence to global standards, providing day-to-day support during transitions, and analyzing collaboration tool usage patterns through metrics dashboards.

　　Key Responsibilities include but not limited to:

　　· Performs site surveys, generates Bill of Materials, leads integration, testing, and installations of new facilities (conference rooms, etc.)

　　· Acts as equipment custodian and performs inventory asset management and accountability functions.

　　· Responsible for managing video teleconferencing equipment systems and peripherals and documenting processes.

　　· Enhance end user adoption and functionality of Collaboration technology through the creation of technical documentation for solutions and procedures.

　　· Address customers inquiries.

　　· Create reporting documentation and report status and metrics to leadership

　　· Manage and complete assigned ServiceNow incident and service requests tickets

　　· Install, configure, and troubleshoot VTC/AV components and peripheral devices. Provide advanced level solutioning of Microsoft Teams, Windows OS, Active Directory/Exchange, and patch management support.

　　· Research, design, and implement collaboration experiences using platforms similar to Microsoft Teams, Microsoft Team Rooms, Microsoft Teams Phone, Microsoft Intune (MDM), Microsoft Surface Hub, and audio/video solutions.

　　· Maintain proactive monitoring platforms such as Microsoft Teams Pro Management, Teams Admin, Logitech Sync, and XIO cloud.

　　· Provides on-site level 3 support primarily at main customer site location; provides occasional alternate or satellite site support and/or travel as needed.

　　· Act as a liaison between vendors' engineering resources and Video Operations team to coordinate escalations.

　　Qualifications:

　　· Must be a US citizen

　　· A bachelor’s degree in related IT field

　　· Desk Top Support, Audio Visual, Video Conferencing and/or Network experience

　　· Demonstrated experience with end-user troubleshooting and customer service.

　　· A minimum of 4 years of experience supporting Windows Desktop OS.

　　· Experience using scripting languages (PowerSHell, etc) to develop and automate processes and workflows

　　· System engineering/administration experience with SaaS-based collaboration platforms (Teams, Exchange, Intune) in a large-scale enterprise.

　　. Strong processes management experience of minimum 2 years

　　· Strong troubleshooting and problem-solving skills.

　　· Excellent communication skills and ability to react quickly in triage situations.

　　· Experience in risk management, quality assurance oversight, and review processes.

　　· Exceptional customer service orientation and technical expertise.

　　· Hands-on experience within the last 3 years with enterprise video conferencing solutions (Microsoft 365/Teams), audio/visual technologies (conference rooms), and unified communications/telephony solutions.

　　· Experienced in supporting, troubleshooting and installing the following hardware

　　· Polycom; Cisco: MX/SX/DX/ Room Kits / Room 55 / WebEx Team boards; Microsoft Surface Hub; Crestron Air Media, Crestron Processors, Crestron NVX and Digital Signage (mass display)

　　· Understanding of basic networking and cable termination skills.

　　· Experience with classified and unclassified IP video teleconferencing.

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.