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Vice President, Client Experience - Healthcare
Vice President, Client Experience - Healthcare-March 2024
New York
Mar 31, 2026
About Vice President, Client Experience - Healthcare

We Are Seeking:

Weber Shandwick iscurrently seeking a Vice President, Client Experienceto join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The successful candidate will have experience with consumer programs, never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture. We are a company of doers even at the most senior level.

PRIMARY RESPONSIBILITIES

Drive development of solution-based program strategies and direct development of tactical plansMaintain daily client contact, serving as a trusted resource and advisorFacilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plansAct as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all partiesProactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experienceHave ownership of client financials and profitabilityCoordinate integration with other agency partnersSuccessfully navigate conflicts across internal stakeholders, clients and agency partnersManage ongoing team resourcing/staffing to ensure successful delivery of work productActively participate in agency development and assist with new businessMINIMUM REQUIREMENTS

9-12 years of relevant healthcare communications experience, ideally both agency and in-houseSignificant experience providing thought leadership and counsel to senior managementAbility to translate client needs into workable plans/projectsDepth in stakeholder mapping and building programs to reach them in engaging waysExperience building and leading high-performing teams; mentoring team membersStrong project management skills and attention to detailConfident presenter and persuasive speakerFinancial acumen in the areas of budgeting, billing and staffingMinimum: Bachelor's DegreeADDITIONAL REQUIREMENTS

Strong decision-making skillsAbility to multi-task in a deadline-oriented environmentCollaborative team playerExceptional judgment when working with clients, teams and vendorsSelf-motivated, entrepreneurial and endlessly curiousThe Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

MedicalDentalVision401k (with employer match)Tuition ReimbursementJuice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulMyDays - Flexible holiday schedules Short-Term Disability Paid Employee Family Leave Family Building BenefitNYC Salary range: $145,000 - $180,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We makeour careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

IPG DXTRA is proud to be an Equal Opportunity/Affirmative Action employer. IPG DXTRA recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Minimum Salary: 145000.00Maximum Salary: 180000.00Salary Unit: Yearly

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