Create a healthier, brighter future for pets, pet parents and people!

　　If you want to make a real difference, create an exciting career path,feel welcome to be your whole self and nurture your wellbeing, Petco is theplace for you.

　　Our core values capture that spirit as we work to improve lives by doingwhat's right for pets, people and our planet.We love all pets like our ownWe're the future of the pet industryWe're here to improve livesWe drive outstanding results togetherWe're welcome as we are

　　Petco is a category-defining health and wellness company focused on improvingthe lives of pets, pet parents and Petco partners. We are 29,000 strong,working together across 1,500+ pet care centers, 250+ Vetco Total Carehospitals, hundreds of preventive care clinics, eight distribution centersand two support centers.Position Purpose:The purpose of the Hospital Operations Manager is to provide daily leadershipto our hospital and partner with Hospital Veterinarian(s). The HospitalOperations Manager partners with our retail store partners to provide a smoothand profitable operation by creating a culture of high-quality patient careand exceptional customer service, as well as driving revenue and managingcosts. The Hospital Operations Manager represents the mission and values ofthe hospital and Petco to all clients. Our partners are empowered to do whatit takes to create an exceptional client and patient experience. The HospitalOperations Manager coordinates the overall operations of the hospital andcultivates a supportive and collaborative team environment by fosteringcohesion and motivation within the team. If you have a passion for pet healthand wellbeing, we'd love to have you on our team!

　　Essential Job FunctionsThe essential duties and responsibilities that are required of this position.This section includes the primary accountabilities or duties of the role. TheHospital Operations Manager must be able to perform all the following dutiesand responsibilities with or without reasonable accommodation:

　　Lead hospital paraprofessionals to drive operational excellence,efficiency, high standard patient care and excellent client experience.

　　Create productive, collaborative and seamless relationships with allveterinarians in the hospital to drive a positive culture and cohesive teamenvironment.

　　Point person for all day-to-day functions of the practice including, but notlimited to - veterinarian and support partners scheduling, equipmentfunction and maintenance, inventory control and ordering, properinvoicing, patient scheduling, team training, radiological safetyprogram and handling elevated client concerns.

　　Oversee hiring, training, reviewing, counseling and separation ofparaprofessional partners, in partnership with AOM (Area OperationsManager) and Human Resources Business Partner.

　　Assume scheduling responsibilities for all paraprofessional partners, withthe expectation to schedule a minimum of two weeks out. Maintain all hospitalpartner points in accordance with Petco's punctuality and attendance policy.

　　Create and maintain doctor's schedule with support from Area or RegionalMedical Director as needed.

　　Review P&L monthly reporting, and partner with Area Operations Manager toincrease revenue growth and exceed financial targets set by Finance team.

　　Escalate partner or client issues to Area Operations Manager, Area MedicalDirector and/or HRBP as required.

　　Interface and collaborate with Petco store team to drive a seamless completecare customer experience.

　　Schedule appointments, provide client education, relay test results todoctor and clients, maintain and update hospital inventory, maintainclient/patient records within the practice management system and manageaccounts receivable.

　　Keep hospital environment neat and clean; maintain OSHA standards, performand maintain regular cleaning of environment based on n cessity as well asbased on a pre-determined maintenance schedule

　　Uphold and enforce all policies of Petco and Vetco Total Care.

　　Other Duties and Responsibilities:

　　Patient care always comes first.

　　Any issues with patient clients or hospital partners are dealt with andresolved as they occur, or as soon as is possible.

　　Exceptional teamwork and commitment to achieve shared goals to benefit theentire company of Petco.

　　Collaborate with the Retail Team to drive a positive cultural and cohesiveteam environment

　　Provide backup front desk support as needed including answering telephones.

　　Perform additional duties and special projects as... For full info followapplication link.