Veterinary Care Concierge

　　Are you customer focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care. At VCA Animal Hospitals Urgent Care-Mira Mesa our Care Concierge plays a vital role in accomplishing our vision! The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to check out. This client service-based role serves as the liaison between a client and the medical team.

　　Our Care Concierge sets the pace of our in-hospital experience! Successful Concierge’s quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.

　　Our clients are appreciative there is a way for their pet to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa” and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises or crowded waiting rooms. Once checked-in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

　　What You’ll Do

　　Greet clients and bring them into the exam room

　　Assist veterinarians by entering electronic medical records in real-time during the patient exam

　　Create, present, and explain treatment plans per the veterinarian’s direction

　　Keep the owner current with progress checks as a pet is receiving care

　　Coordinate with treatment teams to deliver a great treatment experience for the patient

　　Help provide exceptional patient care

　　Review discharge instructions, including medications, with clients

　　Checkout and collect payment in the exam room

　　Follow up with clients to check on patients and communicate any outstanding test results

　　Demonstrate excellent client and customer care

　　Qualifications

　　Minimum 1 year experience in the veterinary industry

　　Excellent written and verbal communication skills

　　Capable of listening to client objectives and advocate on their behalf

　　Action oriented, independent, self-starter, but also a strong team player

　　Comfortable working in a fast-paced healthcare environment

　　Strong computer and technology skills, ability to type 60wpm

　　Capable of learning medical terminology with support and direction

　　Comfortable around animals with a basic animal handling skillset and an aptitude to development animal restraint techniques

　　As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

　　Health & Wellness

　　Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

　　401k retirement savings plan with company match

　　Health/dental/vision insurance, infertility benefits, gender affirmation services

　　Paid parental, vacation and sick leave

　　Additional Benefits

　　Up to 100% Pet Care Discount for your own pets

　　100% paid life insurance

　　100% paid short-term disability insurance

　　Schedule: 4/10’s. Full-time. Hospital is open 7 days a week, 10am-8pm. One weekend day per week required.

　　Compensation: The pay range for this position is $20.00-23.00 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

　　Location: 6755 Mira Mesa Blvd, San Diego, CA 92121

　　Please reach out to Katie Fultz, Sr. Talent Acquisition Partner at [email protected] with any questions or to submit your resume!

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

　　Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

　　The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

　　We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com