Position SummaryAre you an experienced individual contributor with a passion for leading and executing maintenance programs and special projects? The City of Wentzville is seeking a skilled professional to join our Parks and Recreation team as a Senior Maintenance Specialist in the vibrant setting of the city's indoor park facilities.The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability,a retirement pension{target="_blank"}, 13 paid holidays, 2 floating holidays, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more.

　　Job Overview:We are seeking a dedicated individual to join our Finance Division as a Utility Billing Associate. The ideal candidate will provide essential clerical support and outstanding customer service, with a focus on Utility Billing. This role involves handling various administrative tasks, managing customer accounts, and ensuring efficient communication within the department.

　　Essential Job Duties:

　　Customer Service Excellence.

　　Provide respectful, professional, and positive service in all interactions with co-workers, internal and external customers, community members, and the public.Maintain a positive and productive environment, ensuring compliance with City, Department, and Division policies, procedures, goals, and objectives.Reception and Communication:

　　Perform customer service and reception duties for the Finance Division.Manage verbal and written communication, as well as record-keeping, for the water supply backflow prevention program.Utility Billing:

　　Set up, monitor, and maintain utility accounts for the City of Wentzville, covering solid waste, sewer, and water services.Coordinate meter installations and change-outs.Answer questions and provide assistance concerning account information.Administrative Tasks:

　　Perform day-to-day administrative tasks, including maintaining information files and processing paperwork.The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 13 paid holidays, 2 floating holidays, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more.

　　This job posting will remain open until filled.

　　QualificationsJob QualificationsEducation, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

　　High school diploma or equivalent required.Minimum of 2 years of related experience is required.Additional job-related degrees or certifications may be considered in lieu of experience.Cash handling experience required.Prior municipal experience desired.Knowledge, Skills, and AbilitiesThis may be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

　　Ability to follow clear and established processes.Ability to work independently with moderate supervision and to deliver own work according to specific operational targets within the department.Ability to complete routine and more robust tasks assigned in a timely manner.Proficient keyboarding skills.Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.Ability to use good judgment and think rationally in difficult or stressful situations.Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.Ability to work collaboratively in a team environment.Regular attendance is a necessary and essential job duty. The job requires being reliable, responsible and dependable.Apply online at www.wentzvillemo.gov/careers. The City of Wentzville is an Equal Opportunity Employer and participates in E-Verify.