Overview

　　M-F, 8am-5pm.

　　Fulltime position, partially working remote (hybrid.) Rotating work from home schedule below:

　　Week 1: 2 days working at home.

　　Week 2: 3 days working at home.

　　Week 3: 2 days working at home.

　　Week 4: 3 days working at home.

　　The office is located in Lebanon, NH.

　　Responsible for providing information, restoring service, providing specific services and escalating tickets. Responsible for managing the badge system.

　　Responsibilities

　　Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues. Obtains pertinent information for ticket creation and provides a customer friendly resolution.

　　Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support.

　　Assures continuous operation of badging systems by monitoring battery reports, replacing batteries, reassigning badges, and testing badges.

　　Creates a schedule to regularly test the duress function of badges.

　　Orders and repairs badge inventory with vendors.

　　Maintains a master list of employees with assigned badge number and keeps it current and archives/deletes those that have left. Collects and/or reassigns badges when employees leave and/or transfer to a new role/floor.

　　Maintains and develops telecommunications databases. Runs reports, reads reports, and shares data with key stakeholders.

　　Participates in the planning, design, revision, and implementation of services concerning facility infrastructure, and other assigned departmental projects.

　　Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines.

　　Provides technical analysis and project coordination for all regional communications or voice/data services requiring interaction with project sponsored by facilities, engineering, or clinical departments.

　　Ensures proper functioning and responsiveness to systems. Identifies source of user problems for telecommunications equipment and facilitates repair, either directly or through appropriate vendor. Manages installation and testing.

　　Provides technical analysis, project coordination, development, and implementation for departmental and institutional telecommunications cabling standards.

　　Performs other duties as required or assigned.

　　Qualifications

　　Bachelor’s degree in a computer related field with 1 year of relevant experience or the equivalent in education and experience required.

　　Excellent verbal and written communication skills required.

　　Strong customer services skills required.

　　Ability to work in a high paced environment.

　　Ability to pass a typing test at a minimum of 45 WPM.

　　CompTIA, HDI and/or Windows Microsoft a plus.

　　Required Licensure/Certifications

　　NoneDon't meet every single requirement?

　　Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Dartmouth Hitchcock Medical Center and Clinics, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

　　Remote:Hybrid Remote;

　　Area of Interest:Information Systems/Technology;

　　FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week;

　　Shift:Day;

　　Job ID:21310;

　　Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.