PDS Tech Commercial Inc, is seeking candidates for a Sr Customer Service Specialist position in Honolulu, HI.

　　Job Title: Sr Customer Service Specialist

　　Job Type: Full time; Consultant (6 months )

　　Pay Rate: $23 - $26

　　The general nature and level of work for this position includes but is not limited to:

　　• Provide customer call support and respond to customer inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.

　　• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

　　• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

　　• Maintain productive relationships with internal and external clients.

　　• Assist with weekly administrative duties.

　　• Work collaboratively with the program team to identify opportunities for enhancements to current processes.

　　• Create reports summarizing operations data.

　　Basic Qualifications:

　　• Bachelor’s degree or equivalent industry experience.

　　• A minimum of two years working in a call center environment with external customers.

　　• Proven track record working in a team environment.

　　• Must be able to communicate well over the phone with customers and problem solve.

　　• 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.

　　• Accurate typing skills with a minimum of 40 wpm.

　　• Excellent organizational, verbal and written communication skills.

　　• Ability to multitask and prioritize work in a self-directed capacity.

　　• Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.

　　We Value:

　　• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

　　• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

　　• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

　　• A general understanding of residential and commercial property maintenance.

　　• Technical aptitude and a history of working with contractors, is a plus

　　• Strong communication skills, both written and verbal.

　　• Prior experience in Project\Client Management, is a plus.

　　• Experience working with Salesforce is also a plus.

　　• Prior background in Energy Efficiency is a plus.

　　Pay Details: $23.00 to $26.00 per hour

　　Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

　　Equal Opportunity Employer/Veterans/Disabled

　　To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

　　The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.