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　　Role : Field Technical Spt Cons

　　Location : Grand Rapids, MI

　　Duration: Long term Contract

　　Required Qualifications:

　　• Possess one to two years’ experience in basic troubleshooting skills on PC desktops, laptops, and printers

　　• Experienced Customer Service

　　• Able to lift up to 50 pounds and carry it up to 50/75 yards as needed

　　• Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.

　　• Ability to read and interpret installation guides, service manuals, site maps and transportation maps

　　• Ability to accurately conduct equipment inventory

　　• Demonstrates basic problem recognition on common desktop applications and operating systems

　　• Demonstrates basic network, laptop, desktop and printer configuration and installation

　　• Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance

　　• May be certified in one or more network operating systems

　　• Possesses working knowledge of one or more operating systems

　　• Thorough detailed reporting of onsite activities

　　• RPOS experience a plus

　　• • Assist Customer with an overview of the Device functionality.

　　• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.

　　• Assist in the collection of usage pages for Devices when required.

　　• Provide initial troubleshooting for Device problems or perform spare Device replacements.

　　• Perform maintenance on Devices as directed by the Delivery Management Service resource.

　　• Provide end-user training as defined in the Agreement.

　　• Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.

　　• High School Diploma or equivalent; may hold 2-year post-high school Degree (technical field).

　　• Typically, 1-2 years of working experience in a related field

　　• Good driving record / interstate travel required

　　• Background Check / Drug Screening required

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.