The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Queensbury team as:

　　Universal Banker

　　This opportunity may be perfect for you if you have experience in:

　　Customer Service

　　Sales & Cash Handling

　　Account Management

　　ABOUT THE POSITION

　　Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events.

　　Responsibilities Include :

　　Provide consistent, outstanding customer service by anticipating and reacting to customer needs.

　　Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.

　　Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.

　　Research customer questions and direct problem resolution to maintain customer relationships.

　　Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.

　　Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.

　　Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.

　　Provide training, support and guidance as appropriate to co-workers and customers.

　　Act in Branch Manager’s absence as needed.

　　What you will need to thrive in this role:

　　In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

　　Education/Certifications:

　　Associates Degree or equivalent experience required

　　4 to 6 years of customer service experience required; experience in a financial institution preferred

　　Ability to achieve NMLS certification and Signature Guarantee certification

　　Skills/Knowledge Requirements:

　　Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management

　　Quality problem-solving skills; ability to work independently and as part of a cooperative work team

　　Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus

　　Solid sales and referral experience; knowledge of bank and insurance products/services

　　Other:

　　Travel to neighboring locations as needed

　　Work rotating Saturday schedule

　　What we will bring to the table:

　　We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

　　Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

　　Medical, Dental, and Vision Insurance and Flexible Spending Plan

　　Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

　　Education and Tuition Reimbursement

　　Employee Assistance Program for our employees and their immediate family members

　　We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

　　As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

　　We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

　　The salary range for this position is $19.00 - $22.00 per hour commensurate with experience and education.

　　Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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