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Universal Banker I
Universal Banker I-July 2024
Cambridge
Jul 18, 2025
About Universal Banker I

  Build Your Future Here:Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.Some of Peoples Bank recent nationwide accolades:American Banker Best Banks to Work For in 2021, 2022 and 2023Top Workplaces USA national award in 2022 and 2023Newsweek's America's Best Banks 2023At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/Job PurposeThis position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. Will have the ability to open deposit accounts, process teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. This position will serve a vital role in helping the branch obtain goals, while providing industry leading customer service.Job DutiesDeliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.Maintain a position of trust and responsibility by keeping all customer business confidential.Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.Follow operational standards regarding security, risk management, and compliance.Consistently completes required training for all bank and branch policies and procedures.Consistently meeting or exceed sales referrals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered.Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in P1.Will perform special projects as assigned.Education, Experience and Job SkillsHigh School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.Ability to work in a fast paced environment with

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